
10,000+ employees
Founded 1955
💸 Finance
👥 B2C
🤝 B2B
Finance • B2C • B2B
H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.
🔥 4 minutes ago
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10,000+ employees
Founded 1955
💸 Finance
👥 B2C
🤝 B2B
Finance • B2C • B2B
H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.
• Lead the Remote Tax Pro (RTP) program as part of the CPA Roll-Up strategy • Ensure the RTP program’s success and long-term sustainability • Work cross-functionally with sponsors, support teams, and stakeholders to enhance program capacity and capabilities • Lead the transition of clients from in-office to remote services • Provide direct leadership for the RTP program and associates, including hiring, talent development, output management, bench planning, compensation reviews, recognition, and performance management • Oversee SOP creation and adherence • Generate regular program performance reports and provide financial oversight • Understand RTP clientele and ensure service delivery and feedback loops meet client expectations • Advocate for the RTP program and serve as liaison for Roll Up offices • Ensure consistent program participation by each office • Identify opportunities to expand program scope and service types • Forecast program viability and risks with support partners • Identify, obtain, and organize resources needed to operate the RTP program • Execute the assigned Short Range Plan and performance targets, ensuring program efficacy and labor efficiency • Manage calculation of incentive payments • Verify and document program results, progress, and setbacks • Serve as brand ambassador to internal and external stakeholders • Complete tasks necessary to strengthen and advance the RTP program
• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • 8 years minimum related work experience • Proven ability to hire, coach, develop, and lead high-performing teams, including developing new or emerging people leaders • Strong analytical, critical-thinking, and problem-solving skills with the ability to interpret operational, workforce, financial, and client experience data • Demonstrated ability to manage multiple priorities, lead change, and meet deadlines in a fast-paced, evolving environment • Advanced communication, interpersonal, facilitation, and relationship-building skills, with the ability to collaborate across all levels of the organization • Demonstrated emotional intelligence and the ability to foster accountability, engagement, inclusion, and continuous improvement • Strong client relationship skills and a commitment to delivering an accurate, timely, and consistent client experience • Proficiency with Windows-based computer systems and a strong aptitude for learning and applying technology in a business environment • Must meet IRS e-file suitability requirements as defined by IRS Publication 3112 • Willingness to work an irregular schedule as business needs require • Experience leading geographically dispersed or virtual teams • Experience in tax preparation, accounting, financial services, or a professional services environment • Experience scaling a team or operating model through multiple stages of growth • Experience using workforce, productivity, quality, and client experience metrics to drive performance • Experience partnering cross-functionally to implement new processes, tools, or technologies
• Competitive pay • Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Support for life both in and outside of work • Incentive compensation or short-term incentive plans may provide additional earnings
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