Senior Product Experience Designer

Job not on LinkedIn

🔥 13 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $89.8k - $134.7k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead the design of complex customer and associate experiences from concept through delivery • Create service designs, user flows, prototypes, experience concepts, and experience strategies • Plan and conduct moderated and unmoderated tests, surveys, and other qualitative and quantitative evaluations • Drive early problem definition and solution direction in partnership with Product • Apply customer insights, test results, analytics, and business goals to identify opportunities and improve experiences • Synthesize findings into clear recommendations and communicate insights to Product, Engineering, and stakeholders • Partner with Product and Engineering to identify opportunities, define solutions, and navigate trade-offs • Use AI in daily workflow for discovery, ideation, content creation, prototyping, and experience development • Contribute to and evolve design systems, patterns, and best practices • Influence decisions through design expertise, collaboration, design thinking, storytelling, and clear design artifacts • Help teams navigate ambiguity and move from complex problems to actionable solutions

🎯 Requirements

• Minimum 8 years of experience in UX Design, Product Design, Service Design, Interaction Design, or a related field • Portfolio showcasing end-to-end design thinking, strategic problem solving, prototyping, and measurable impact • Experience leading complex initiatives from discovery through delivery • Experience planning, executing, and synthesizing moderated and unmoderated user testing • Experience using qualitative and quantitative data to inform design decisions • Experience working closely with Product Managers, Engineers, and cross-functional stakeholders • Strong communication, facilitation, presentation, and storytelling skills • Ability to thrive in fast-moving environments with evolving priorities and incomplete information • Experience with service design methodologies and artifacts • Experience contributing to and evolving design systems • Experience leveraging AI-enabled tools and emerging technologies as part of the design process • Experience with survey design, usability testing platforms, and analytics tools

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • One or more incentive compensation or short-term incentive plans may generate additional earnings