Customer Success Manager – Life Sciences, Bilingual (Spanish, English)

🕒 April 22

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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H1

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧬 Biotechnology

Healthcare Insurance • Artificial Intelligence • Biotechnology

H1 is a global healthcare intelligence company that connects life sciences, payors, providers, and patients to AI-enabled data analytics and groundbreaking research to advance medicine. It provides enterprise solutions like HCP Universe, Trial Landscape, and Precise, helping healthcare professionals to access accurate and comprehensive data for clinical trials, scientific research, and medical affairs. H1 empowers medical missions and humanitarian work through H1 Connect and enhances diversity and inclusion in clinical trials by providing insights to improve patient diversity and site performance. The company plays a key role in enabling access to healthcare information and evidence-based medicine globally.

📋 Description

• Serve as the primary point of contact for all client engagements, ensuring alignment on objectives and expectations. • Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform within their organization. • Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks. • Plan and execute user training sessions, ensuring adoption by equipping clients with best practices that fit their specific use cases and needs. • Take a “teach-to-fish” approach, empowering users with self-service capabilities while providing hands-on support when needed. • Navigate multiple complex projects across various business units within a client’s organization. • Track program performance metrics and analyze reports to identify trends, gaps, and opportunities. • Develop and deliver executive-level presentations summarizing impact, progress, and ROI. • Proactively monitor customer sentiment, identifying early warning signs of risk. • Strategically de-escalate critical situations, ensuring alignment with client goals and expectations. • Serve as a trusted advisor, advocating for client needs internally while balancing business objectives. • Work closely with engineering, product, and support teams to resolve client challenges efficiently. • Provide structured feedback to inform the product roadmap and improve the customer experience. • Collaborate with internal teams to ensure seamless handoffs across different phases of the customer journey. • Drive to increase MAUs, NPS, CSAT, and ARR

🎯 Requirements

• 3+ years experience working in Customer Success, Account Management, or Client Services for an Enterprise SaaS company • Bilingual (Spanish & English Required) • You have experience working in or with Life Sciences, a plus for Medical Affairs or Clinical experience • You have experience with project management with high priority accounts

🏖️ Benefits

• Full suite of health insurance options, in addition to generous paid time off • Pre-planned company-wide wellness holidays • Retirement options • Health & charitable donation stipends • Impactful Business Resource Groups • Flexible work hours & the opportunity to work from anywhere