Customer Success Manager

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🕒 April 22

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DBeaver

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏢 Enterprise

⚡ Productivity

Software • Enterprise • Productivity

DBeaver is a professional data management software trusted by experts for its capability to handle various SQL, NoSQL, and cloud data sources. It provides tools for database administration, data visualization, SQL scripting, and data migration, making it suitable for both technical and business users. DBeaver offers several products, including versions for individual users and teams, aimed at simplifying complex database operations and enhancing collaboration through advanced features like a SQL Editor and security mechanisms.

📋 Description

• Proactively engage customers to ensure timely renewals and identify opportunities for expansion. • Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals. • Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing. • Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc. • Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues. • Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience.

🎯 Requirements

• 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback. • Strong background in building and nurturing customer relationships. • Familiarity with sales processes, including negotiating, closing, and managing deals. • A proactive approach to identifying customer needs and providing tailored solutions. • Excellent communication, interpersonal, and presentation skills. • Experience with CRM systems • Bonus Skills: Experience working with database management systems (DBMS), database-related products, or developer-focused products • Background in open-source technology sales or engagement. • Experience with Hubspot is a plus

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development