Customer Account Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Häagen-Dazs Shops

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1976

🍽️ Food & Beverage

🏨 Hospitality

🛒 Retail

Food & Beverage • Hospitality • Retail

Häagen-Dazs Shops is a consumer-facing ice cream and frozen dessert brand and retail presence, offering a wide range of scoopable ice creams, bars, cones, non-dairy and gluten-free options, flavors, and related recipes and nutrition information via its website and retail channels. The brand is positioned for direct consumers with product information, where-to-buy guidance, and promotional content, operated under the Froneri corporate umbrella.

📋 Description

• Sell, negotiate, and execute business plans • Leverage business intelligence data to create a selling story for Sam’s Club • Manage internal and external cross-functional departments supporting the customer • Communicate with the retailer to collaborate on and execute promotions • Create new item presentations using data-specific information to hold and gain shelf space • Create and modify sales forecasts in each category • Negotiate monthly customer promotions • Understand customer contracts and work within guidelines to ensure policy compliance • Manage trade spend to maximize profitability while maintaining customer relations • Collaborate with outside vendors to create promotional synergies • Analyze promotion effectiveness through IRI and other data reports • Monitor the competitive landscape to ensure exclusivity and deter poaching from other categories • Maintain reporting, promotion calendars, and forecast volume • Execute DGIC priorities • Collaborate with team members and functional groups including customer-facing supply chain, finance, and category sales development • Check products in stores and locations and provide feedback on the retail experience • Maintain customer relations and implement the annual plan • Drive execution, gain distribution on new and de-list/build items, activate customer category strategies and shopper marketing • Identify gaps between customer plans and feedback and propose resolutions • Ensure achievement of customer targets and KPIs, including category growth, sales, customer service, and in-stock levels

🎯 Requirements

• Demonstrated ability to take initiative and proactively identify customer issues, recommend solutions, and execute effectively • Proven track record building effective relationships with customers and internal associates • Strong negotiating skills to create win-win outcomes • Diligence and ability to follow through on commitments • Strong oral, written, and interpersonal communication skills • Ability to achieve performance goals with minimum direction and supervision • Solid forecasting skills and ability to research data from internal reporting systems including IRI, PowerBI, Numerator, Circana, Run Report, and Trade Rate Report • 5+ years of experience in a Club or Retail CPG sales environment preferred • Experience in the Ice Cream category preferred • College or Undergraduate degree preferred

🏖️ Benefits

• Remote-based position • Equal opportunity employer • Diversity-valuing workplace