Applications Technician

🔥 41 minutes ago

🦞 Maine, New Hampshire, +2 more states – Remote

🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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HAIMER

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

HAIMER is a German industrial manufacturer of precision toolholding and workholding products for metalworking and machining. The company's website and product listings show a broad portfolio of toolholders (SK, BT, CAT, HSK, BT30/40/50, CAT40/50, etc. ), shrink-fit chucks, collet chucks, hydro expansion holders, adapters and related accessories, along with tooling accessories such as balancing and presetting systems (Haimer Microset). HAIMER serves industrial and manufacturing customers through product catalogs, an online shop and technical customer support, focusing on improving machining accuracy, tool life and process reliability.

📋 Description

• Provide technical support for the entire Haimer product line • Organize and conduct technical training seminars for sales staff and distributor networks • Coordinate the installation of Haimer products in the field • Deliver excellent customer service, technical support, and sales assistance • Interact with global Haimer technical departments and customer service teams • Maintain service and customer information in the CRM system • Travel to customer locations for installations, training, and service of Haimer products • Respond to phone inquiries and provide technical support to customers, and sales team • Train and support customer sales representatives, and distributors on new Haimer products • Assist with preparation and execution of trade shows (May require weekend travel) and "in-house" demos

🎯 Requirements

• Experience in troubleshooting mechanical and electrical issues of machines • Proficient computer skills (MS Office, CRM & ERP systems, AutoCAD a plus) • Willingness to work flexible hours and overnight travel as needed • Strong interpersonal and communication skills • Honest, dependable, reliable • Critical thinking and "On the go" problem solving • Ability to work with minimal supervision • Strong desire for customer satisfaction

🏖️ Benefits

• Medical, Dental and Vision Coverage • Life Insurance • Long-term and Short-term Disability Insurance • Retirement Plan (401K)