Relationship Manager – Strategic

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🦅 H1B Visa Sponsor

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Handshake

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Handshake is a platform that connects students with potential employers and career centers, offering tools to streamline the recruiting process for its users. It provides features such as job postings, talent engagement suites, and event management for both virtual and in-person recruiting events. Handshake is widely used by Fortune 100 companies and offers integrations with existing automated tracking systems. It aims to build early career networks and supports a diverse range of Gen Z talent with a focus on improving hiring outcomes through proprietary data and advanced recruiting strategies.

📋 Description

• Own a portfolio of education partners to drive retention, renewals, and expansion opportunities across your book of business • Build tailored engagement programs, trainings, and touchpoints to increase product adoption and improve partner health at scale • Leverage customer feedback, usage data, and health signals to identify risk early and drive proactive action plans that improve outcomes • Partner cross-functionally with Support, Sales, Product, and Marketing to resolve partner needs efficiently and strengthen the overall customer experience

🎯 Requirements

• 2+ years of customer success, account management, or partner-facing experience • Experience managing a strategic book of business and building tailored support strategies • Proven ability to drive onboarding, adoption, retention, and renewal outcomes • Strong SaaS product aptitude and ability to quickly learn complex systems • Experience navigating complex customer relationships and handling nuanced conversations with confidence • Strong written and verbal communication skills with a polished, professional presence • Analytical mindset with the ability to use data and judgment to assess account health and prioritize action • High attention to detail, strong project management skills, and the ability to work cross-functionally in a fast-moving environment

🏖️ Benefits

• Equity in a fast-growing company • 401(k) match, competitive compensation, financial coaching • Paid parental leave, fertility benefits, parental coaching • Medical, dental, and vision, mental health support, wellness stipend • Learning stipend, ongoing development • Internet, commuting, and free lunch/gym in our SF office • Flexible PTO, 15 holidays + 2 flex days • Team outings & referral bonuses