Intake Coordinator

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Handspring Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 $6.2M Seed Round on 2022-05

Healthcare • Healthcare Insurance • Wellness

Handspring Health is a company dedicated to providing high-quality, evidence-based pediatric mental health care. They offer therapy services to children, adolescents, and young adults across several states, including New York, Connecticut, and Florida, among others. Their licensed therapists are trained in various therapeutic modalities like Cognitive Behavioral Therapy (CBT) and Behavioral Parent Training (BPT) to address issues such as anxiety, depression, and behavioral challenges. Handspring emphasizes accessible care, offering flexible scheduling, virtual sessions, and acceptance of insurance to ensure no waitlists for families seeking help. They focus on delivering tailored treatment plans that engage both the child and their family for holistic growth and resilience.

📋 Description

• Manage new patient inquiries and intakes • Schedule and complete intake calls with new families/patients • Educate families on Handspring, its treatment program, and treatment options • Assess family/patient suitability for treatment and verify criteria before scheduling assessments • Engage empathetically with families, address hesitations, build trust, and reinforce early intervention • Address patient follow-up questions, concerns, or complaints before initial assessment • Manage clinicians’ schedules by setting up initial assessments and coordinating next steps • Prepare patient charts in the EHR and ensure consent, billing forms, and measures are completed • Follow cancellation, rescheduling, and no-show policies and procedures • Communicate with new patients through the EHR system • Follow up with pending leads who have not been scheduled • Track intake data and communicate findings to the Operations/Business team • Provide weekly and monthly reports on progress toward organizational census goals • Perform additional intake, business development, marketing, and clerical tasks as assigned • Work directly with Clinical Services teams and help implement intake-process protocols and operational excellence

🎯 Requirements

• Willingness to work afternoon/evening hours (Eastern Standard Time) 3 days a week • Experience working in patient-facing roles • Confidence and compassion when speaking with families • Familiarity with psychology or the mental healthcare field • Ability to support multiple projects simultaneously • Demonstrated proficiency in Microsoft Office tools • Comfort using and learning new technologies, including Zoom, electronic health record systems, appointment scheduling tools, and team collaboration tools • Familiarity with working in an EHR system or similar system • Interest in joining an early-stage, mission-driven healthcare organization • Interest in a team-oriented, dynamic work environment

🏖️ Benefits

• $52,000 base salary • Full healthcare benefits • PTO/sick days • Work-from-home support • Generous PTO: 15 days (year 1), 20 days (year 2), 25 days (year 3 and after) • 7 paid flex days per year, primarily intended for sick time; up to 3 may be used for religious holidays, volunteering or other personal needs • 12 paid company holidays • Competitive medical, dental, and vision insurance options • Company-provided laptop device • 401k Program