Client Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Logo of Hanger, Inc.

Hanger, Inc.

5001 - 10000 employees

Founded 1861

💼 Consulting

🏭 Manufacturing

🏥 Healthcare

Consulting • Manufacturing • Healthcare

Hanger, Inc. is a purpose-driven company that focuses on empowering human potential by providing advanced orthotic and prosthetic services and solutions. With a commitment to clinical research, innovation, and exceptional customer service, Hanger operates 925 patient care clinics nationwide and is supported by 6,400 employees dedicated to moving lives forward. The company treats approximately one million patients annually, showcasing its significant impact in the healthcare sector.

📋 Description

• Perform basic claim scrubs • Input data into insurance portals • Perform preliminary and in-depth, code-specific insurance verifications • Prepare documentation for prior authorization submission • Check claim status per client partners’ specifications • Mail paper claims • Investigate and report on claim denials • Conduct follow-up phone calls to insurance companies to manage accounts receivables • Run monthly reports as specified by the client partners • Communicate clearly and efficiently with team members • Take on additional roles as professional development and training are completed • Perform other tasks assigned by the Leadership Team as needed

🎯 Requirements

• High school diploma required • Minimum of 1-2 years of prior medical office experience required • Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures • Detail oriented • Professional verbal and written communication skills • Ability to multi-task and maintain productivity • Advanced computer skills • Knowledge of Orthotics and Prosthetics preferred • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships • Keep the patient at the center of everything that you do, building lifelong trust • Foster open collaboration and constructive dialogue with everyone around you • Continuously innovate new solutions, influencing and responding to change • Focus on superior outcomes, and calibrate work processes for outstanding results

🏖️ Benefits

• Bonus • Competitive Compensation Packages • 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Flexible Work Schedules and Part-time Opportunities • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee • Student Loan Repayment Assistance by Location • Relocation Assistance • Regional & National traveling CPO/CO/CP opportunities • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

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