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Priority Claims Specialist, III

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Logo of Hanger, Inc.

Hanger, Inc.

5001 - 10000 employees

Founded 1861

⚕️ Healthcare Insurance

🧬 Biotechnology

🧘 Wellness

Healthcare Insurance • Biotechnology • Wellness

Hanger, Inc. is a purpose-driven company that focuses on empowering human potential by providing advanced orthotic and prosthetic services and solutions. With a commitment to clinical research, innovation, and exceptional customer service, Hanger operates 925 patient care clinics nationwide and is supported by 6,400 employees dedicated to moving lives forward. The company treats approximately one million patients annually, showcasing its significant impact in the healthcare sector.

📋 Description

• Ensure payment for services provided is accurate, timely and fully documented • Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Hanger policies and compliance programs • Provides strict adherence to adjustment, refund and write-off policies/procedures as outlined in Hanger Clinic Standard Operating Procedures • Maintain exceptional support and communication with all partners, internal and external • Utilize the company billing and collections system to identify and resolve any claims that have been unpaid, short paid and/or denied • Review EOB's and other correspondence from insurance companies for correct reimbursement according to rules and regulations and contract terms • Follow up with insurance companies by online portal, phone, email and/or fax • Identify billing errors and submitted corrected claims insurance carriers • Provide timely and accurate follow up on accounts until they are resolved • File and follow up on appeals and disputes • Communicate identified AR issues that may cause payment delays or write offs to management • Document all findings with clear and concise detail • Research insurance guidelines and manuals for additional information • Perform adjustments in the system as needed • Submit medical records upon request • Resolves outstanding accounts receivable problems • Respond to and resolve inquiries from customers or external collection resources • Review, monitor and resolve assigned encounters and all assigned reports • Identify issues attributing to account delinquency and discuss them with management as needed • Provide timely follow-up on all tasks • Effective communication with Patient Care Clinics related to collection efforts • Complete, review, and research any deficiency to ensure that any deficiency is properly addressed and resolved • Maintain a working knowledge and understanding of DMEOPS CPT and ICD-10 codes.

🎯 Requirements

• Minimum High school education or equivalent • 4 years of related experience in payor policies to include all areas of reimbursement, medical policy and payor appeal requirements • Experience with NextGen and/or OnBase • Attention to detail with the ability to quickly identify trends • Strong communication and interpersonal skills • Working knowledge of appeals, reimbursement, Local Coverage Determinations (LCDs) , and policy articles • Working knowledge of medical terminology • Self-starter / take initiative to proactively resolve problems • Ability to multi-task • Strong sense of personal accountability to meet deadlines • Working knowledge of MS Office suite programs • Working knowledge of Electronic Health Records (EHR); such as, OPS and NextGen • Demonstrated ability to pull data and migrate into online records management systems such as OnBase • Demonstrate high ethical standards regarding confidential patient and billing information.

🏖️ Benefits

• Competitive Compensation Packages • 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee

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