Property Claims Adjuster

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🇺🇸 United States – Remote

💵 $60k - $90k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Claims Specialist

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Openly

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

Insurance • Enterprise • Technology

Openly is a next-generation insurance provider focusing on homeowners insurance. They offer premium, comprehensive coverage through a network of independent agents, simplifying the process with technology. Openly aims to provide high-value home insurance with ease and transparency, enhancing the efficiency of their agency partners and improving customer satisfaction. Their approach is built on using technology to streamline quoting, customize policies, and provide excellent customer experiences.

📋 Description

• Manage end-to-end property claim handling from first notice of loss through closure, including supplements, ensuring timely and accurate resolution. • Conduct thorough investigations including review of policy terms, coverage analysis, and determination of liability. • Examine claims for potential subrogation opportunities and identify potential fraudulent issues. • Determine the appropriate method of inspection (virtual, field, or third-party) based on claim complexity and circumstances. • Conduct virtual inspections using video, AI-assisted tools, and other emerging technology platforms. • Complete accurate property damage estimates using Cotality estimating software, adhering to established standard practices. • Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation. • Adhere to reserving best practices and update reserves accurately throughout the life of the claim. • Proactively handle claims with a commitment to timeliness and exceeding expectations. • Provide superior customer service to policyholders, claimants, and agents throughout the claims process. • Discuss claim status and provide regular updates to insureds, claimants, agents, and leadership, always maintaining clear and professional communication. • Negotiate settlement of claims with insureds, claimants, and vendors with fairness and professionalism. • Remain logged into phone queues to assist customers and respond promptly to inbound inquiries. • Manage and collaborate with vendor partners including contractors, independent adjusters, engineers, and other service providers. • Partner with internal functions — including SIU, Subrogation, Legal, and Underwriting — to drive aligned claim outcomes. • Provide input and ideas for continuous process improvement, identifying opportunities to enhance efficiency and claim quality. • Work CAT hours during storm events or periods of high claim volume as needed. • Support a collaborative team environment and contribute to a culture of accountability, learning and improvement.

🎯 Requirements

• 8+ years of property adjusting claims experience and customer service • Experience writing estimates in Cotality, Xactimate, or a comparable platform • Experience writing estimates using information provided by field inspections, not only reviewing field adjuster estimates • Active adjuster license(s) or eligibility to obtain licenses in all required states; must maintain licensure as a condition of continued employment • Experience in a remote or hybrid claims environment • Proficiency in Microsoft and Google productivity tools • Excellent written and verbal communication skills • Strong organization, time management, and multi-tasking abilities • Strong negotiation and problem-solving skills • Ability to work from home without distraction • Tech-savvy with comfort using high-end technology tools for adjusting • Ability to work effectively both independently and within a fast-paced team environment • Comfortable with constant change, adaptability, and flexibility in a rapidly growing company

🏖️ Benefits

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it. • Competitive Salary & Equity • Comprehensive Medical, Dental, and Vision Plan Offerings • Life and disability coverage including voluntary options • Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements • 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute. • Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace • Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. • Be Well Program - Employees receive $50 per month to use towards your overall well-being • Paid Volunteer Service Hours • Referral Program and Reward