Senior Loan Fulfillment Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $48k - $55k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Happy Money

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💸 Finance

💳 Fintech

Finance • Fintech

Happy Money is a company that offers personal loans with the goal of promoting financial happiness and well-being. They provide loans ranging from $5,000 to $40,000 at competitive rates starting from 8. 95% APR. Happy Money collaborates with community-focused lending partners to offer a transparent and simple lending process designed to help individuals pay off credit card debt and achieve personal financial goals. Checking your rate is free and doesn’t affect your credit score. Their services are aimed at fostering a debt-free lifestyle and improving members' financial confidence and credit scores.

📋 Description

• Process loan applications as assigned • Handle applicant calls with care, accuracy, and urgency • Review, validate, and process proof of income and identification documents before decisioning • Conduct daily phone and email follow-up with applicants whose applications are pending documentation or information • Review active pipeline applications that receive new applicant documentation or information • Follow up on applications escalated for Fraud Team review and unanswered within 24 hours • Adhere to Genesys schedules for breaks, lunches, and assigned activities • Maintain efficiency, quality, and speed while meeting deadlines and SLAs without increasing risk exposure • Identify risks, inconsistencies, or fraud indicators and take appropriate mitigating action • Collaborate with fraud, BPO, and operations teams on processes, procedures, and decisioning • Identify process gaps and propose solutions to improve workflow, scalability, and performance • Contribute feedback, trends, and insights to continuous improvement initiatives • Monitor and respond to Slack updates and follow-up requests • Attend team huddles, meetings, and scheduled training • Complete BVS training assignments required by the Compliance Team • Review QA scorecards and dispute findings as needed

🎯 Requirements

• 2+ years of experience working in a loan origination environment • Comfortable handling large application volumes while maintaining accuracy • Comfortable juggling application/case work with inbound phone calls • Strong attention to detail and time management • Clear written and verbal communication • Adaptability to changing priorities and process updates • Team collaboration and accountability • Problem-solving and escalation judgment • Positive, can-do mindset and curiosity about impact on the Applicant journey • Must be able to work 9AM–6PM EST main shift hours and 8AM–5PM PST / 11AM–8PM EST training shift for approximately 6 weeks • Must be available for occasional weekends • Visa sponsorship is not available

🏖️ Benefits

• Generous medical, dental, and vision insurance options • Eligible for monthly bonus • 401k Plan with a matching contribution • Generous PTO including sick leave, vacation, volunteer, and more • 12 Weeks Paid Parental Leave • Company-paid short & long term disability and life insurance • Monthly tech stipend to help cover expenses for remote work • 100% fully distributed workforce