Director, Client Engagement – Knowledge & Legal Research Services

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, United Kingdom, +1 more countries – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Attorney / Lawyer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harbor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

📣 Marketing

💼 Consulting

Legal • Marketing • Consulting

Harbor is a globally integrated team of 800 industry experts working across strategy, legal technology, operations, and intelligence, focused on helping leading law firms, corporations, and their law departments achieve breakthrough outcomes. The company enhances law firm business development through powerful marketing technology and data quality management solutions, following their recent acquisition of CLIENTSFirst Consulting.

📋 Description

• Build a pipeline of new Knowledge & Research Services engagements through market relationships, existing clients, and referrals • Lead discovery conversations to understand client priorities, challenges, and desired outcomes • Shape client needs into practical engagement approaches with subject matter and delivery experts • Partner with Client Engagement on opportunities and extend existing client relationships • Develop scope, assumptions, resourcing, proposals, and Statements of Work with delivery leaders • Contribute to pricing and commercial models supporting margin objectives • Track opportunities, pipeline reviews, and forecasting • Own growth, performance, and P&L for Interim Research services • Oversee delivery quality and placement success • Define strategy to improve utilization, margins, and scalability • Lead handover from engagement development to delivery and clarify scope and expectations • Support client communication, resolve scope questions, identify follow-on opportunities, and apply delivery lessons learned • Oversee planning and delivery of BLISS and LINKS • Lead the Knowledge & Research Services thought leadership agenda, including content, presentations, and webinars • Partner with Marketing on service-offering messaging • Build relationships with legal-market library, research, knowledge, and innovation leaders • Represent Harbor at industry events, client meetings, and roundtables • Bring market trends and emerging client needs into service development • Help colleagues identify opportunities for Knowledge & Research Services

🎯 Requirements

• Bachelor’s degree required • Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred • Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment • Proven experience developing client relationships and shaping new engagements, ideally in advisory or managed services • Experience developing proposals, Statements of Work, and scoping or pricing inputs • Strong understanding of the priorities of law firm library, research, and knowledge functions • Experience with thought leadership, events, or market-facing programmes • Excellent communication, facilitation, and presentation skills, with the ability to engage credibly with senior stakeholders • Strong commercial judgement and a collaborative approach to working with delivery teams • Experience with Salesforce or similar CRM platforms preferred • Reliable internet connection for virtual working

🏖️ Benefits

• Fully remote work arrangement • Approximately 20–30% travel • Equal opportunity employment