Implementation Engineer, Consultant

🕒 August 19

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harbor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

📣 Marketing

💼 Consulting

Legal • Marketing • Consulting

Harbor is a globally integrated team of 800 industry experts working across strategy, legal technology, operations, and intelligence, focused on helping leading law firms, corporations, and their law departments achieve breakthrough outcomes. The company enhances law firm business development through powerful marketing technology and data quality management solutions, following their recent acquisition of CLIENTSFirst Consulting.

📋 Description

• Assess client needs and install and implement legal, accounting, consulting systems, integrations, and enterprise solutions • Provide leadership to all team members • Apply deployment methodologies and act as escalation point for complex situations • Provide go-live off-hours support and perform production system upgrades • Migrate on-premises solutions to the cloud using REST services and third-party tools • Write reports using SQL and cloud-based reporting solutions • Own end-to-end software implementation, including scoping, planning, development, installation, configuration, deployment, and support • Manage client communications and set project expectations • Support product rollouts and train end users • Prioritize workload to meet client expectations • Maintain professional and technical knowledge • Provide design and architecture expertise for client integrations • Develop and implement integrations with Active Directory, Microsoft SQL Server, flat files, XML files, and APIs • Provision Boomi ATOMS and troubleshoot on-premises resource access • Deliver new integrations as a technical configuration resource and functional client-facing resource • Maintain, troubleshoot, and resolve client integration issues • Own integration strategy and rationalization • Populate cloud-hosted systems using REST services • Work closely with clients to roll out software solutions containing their data • Deliver technical solutions to non-technical clients • Review and resolve complex technical support requests • Maintain 80–90% utilization on client-billable projects

🎯 Requirements

• Four-year degree in a relevant field or equivalent combination of experience and education • At least 5+ years of experience in a customer-facing software implementation role in a legal services/law firm environment • Experience writing Microsoft SQL Server queries with a solid understanding of relational database structure and normalization • Expert proficiency with Microsoft SQL scripting language • Competence in problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality • Preferred: expert proficiency in XML, JQUERY/JSON, REST APIs, Parquet • Preferred: expert proficiency in IIS, SSL, XML, JQUERY • Preferred: experience with ETL concepts and data warehousing integrations • Preferred: experience using Sisense reporting tool • Preferred: experience with legal systems such as Aderant, Elite, iManage • Preferred: advanced knowledge in legal operations and technical fields • Preferred: experience with Dell Boomi • Preferred: experience using Microsoft ADF/Azure Data Factory and related object types • Preferred: experience with KeyVault, Blob Storage, ADLSg2, Logic Apps, or Power Automate • Preferred: experience with Azure DevOps, Git, or TFVC • Preferred: experience with Functions and Azure Managed Identities

🏖️ Benefits

• Remote position that can be located anywhere in the US or Canada • Equal opportunity employer