Clinical Triage Nurse, RN

🔥 13 hours ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $36 - $40 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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HarmonyCares

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Venture Round on 2021-11

Healthcare • Healthcare Insurance • Home Health

HarmonyCares is a leading provider of comprehensive, home-based healthcare services across 15 states in the U. S. The company specializes in in-home physician care, skilled nursing, therapy, and hospice care for patients, particularly those with Medicare and complex medical conditions. HarmonyCares aims to offer dignified, patient-centered care, allowing individuals to maintain their health and independence in the comfort of their own homes.

📋 Description

• Assist with triage of inbound sick calls from Medical Group patients • Assess patient symptoms, provide appropriate medical advice, determine level of care required, and coordinate care with a care team • Review clinical test results and summarize results to assist providers • Prioritize and respond promptly to inbound phone calls, voicemails, and test results • Classify interactions for clinical triage or transfer to another care team member • Conduct thorough telephone assessments using probing questions and EMR • Use evidence-based guidelines to determine urgency and assign triage priority • Identify when crisis intervention is required and connect patients to emergency services • Educate patients and caregivers on health maintenance, disease prevention, self-care, medications, and follow-up steps • Perform outbound calls to communicate provider orders • Collaborate with care teams to complete patient follow-ups and promote quality outcomes • Analyze results data and communicate findings to providers • Enter patient results and quality metrics according to protocol • Address patient complaints, grievances, and concerns • Meet quality and productivity standards • Participate in projects and quality improvement initiatives • Perform additional duties assigned by the Clinical Triage Manager and/or Director

🎯 Requirements

• Graduate of approved or accredited nursing education program as a Registered Nurse • Current valid RN license • Must be able to obtain and maintain RN license within all service states within 6 months from hire • Satisfactory completion of required nursing continued education requirements • Ability to react decisively and quickly in urgent and emergent situations • Strong comprehension of medical terminology and pharmaceuticals • Demonstrated experience with multi-tasking • Strong communication skills (written & spoken) • Demonstrated proficiency in using electronic health records (HER) system • Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff • Ability to work remotely and independently • Knowledge of basic principles, practices, and techniques in primary healthcare • Strong organizational skills and attention to detail • Conflict resolution skills • Familiarity with Medicare and Medicaid insurances and programs • 2+ years of experience as an RN • Contact center experience • Nurse triage experience • Experience in Aprima (EHR) • Multistate License (MSL) • Candidates may be required to complete a background check in the state of Florida

🏖️ Benefits

• Health, Dental, Vision, Disability & Life Insurance • 401K Retirement Plan (with company match) • Tuition, Professional License and Certification Reimbursement • Paid Time Off, Holidays and Volunteer Time Paid

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