Customer Success Manager

🕒 June 1

🏄 California – Remote

🏄 California – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Harness

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

☁️ SaaS

🔒 Cybersecurity

Software • SaaS • Cybersecurity

Harness is an AI-native software delivery platform that empowers engineering and DevOps teams to achieve high levels of engineering excellence. It offers innovative DevOps tools such as Continuous Delivery and GitOps, Continuous Integration, Feature Management and Experimentation, Infrastructure as Code Management, and Chaos Engineering. The platform is designed to enhance software delivery through automation and insights, improving developer productivity and experience. Harness integrates security in the delivery pipeline to ensure the integrity of the software supply chain and optimizes cloud spend with its cloud cost management tools. Additionally, Harness AI assists with various aspects of software delivery, leveraging automation to simplify tasks and improve efficiency. Harness's solutions help businesses modernize their DevOps processes, secure software delivery, and optimize cloud expenditures.

📋 Description

• Drive adoption and outcomes • Build and run success plans tied to customer goals, milestones, and measurable outcomes • Establish a repeatable operating cadence that keeps onboarding and adoption moving • Monitor engagement and usage signals to proactively remove friction and drive progress • Deliver QBRs and EBRs that connect Harness usage to customer outcomes • Produce crisp BVR style recaps that document value delivered, risks, and next steps • Maintain stakeholder alignment across technical and executive audiences • Maintain clear renewal status, timeline, and risk posture across your portfolio • Surface risk early and coordinate action plans to keep customers on track • Partner closely with Sales to ensure renewals are proactive, clean, and value backed • Drive clear ownership and follow through on customer action items and escalations • Keep customer records accurate and current in Salesforce and Gainsight • Coordinate cross functional resources to unblock customers and stabilize outcomes

🎯 Requirements

• 5+ years in Customer Success, Technical Account Management, or SaaS post sales • Track record of driving adoption, retention, and renewal outcomes in complex accounts • Strong executive ready communication and structured customer execution • Comfortable working across internal teams to drive results and resolve blockers • Familiarity with DevOps and software delivery concepts (CI/CD, governance, reliability, developer workflows)

🏖️ Benefits

• Competitive salary • Comprehensive healthcare benefits • Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Flexible Time Off and Parental Leave • Quarterly Harness TGIF-Off / 4 days • Monthly, quarterly, and annual social and team-building events • Recharge & Reset Program • Monthly internet reimbursement • Commuter benefits