Team Lead, Account Follow-Up Services

🕒 July 23

🌽 Illinois, Minnesota, +4 more states – Remote

🌽 Illinois – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $60k - $70k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Provide strategic oversight of Hospital Insurance Follow-Up Services • Own performance across one or more Insurance Follow-Up teams or multiple clients • Set daily, weekly, and monthly targets for productivity, quality, and collections • Lead KPI governance across Days in A/R, A/R > 90, denial rate, overturn rate, net collection rate, first-pass resolution, productivity per FTE, and quality • Build and present performance reviews and executive-ready reporting • Drive corrective action plans • Lead payer trend analysis and root-cause programs to reduce preventable denials • Standardize best practices for appeals, reconsiderations, and payer escalations • Partner with leadership on payer playbooks and escalation pathways • Design and maintain scalable training programs, SOPs, and payer-specific job aids • Establish QA frameworks and audit cadence; monitor error trends and implement remediation plans • Develop team leads and high-potential staff through structured coaching and succession planning • Drive workflow optimization through queue design, inventory management, and prioritization strategies • Recommend technology improvements to increase output and reduce rework • Lead change management and adoption for new tools, payer policy updates, and client requirements • Collaborate with coding, payment posting, charge entry, eligibility, and client stakeholders to resolve systemic issues impacting AR • Participate in client performance calls and support recovery plans for at-risk KPIs

🎯 Requirements

• 3-5+ years of RCM experience with deep Insurance Follow-Up/Denials expertise • 2-4+ years leading teams (supervisor/team lead/manager level) • Demonstrated success improving KPI outcomes (A/R aging reduction, denial reductions, increased overturn rate, improved collections) • Strong analytics/reporting capability (Excel required; dashboard/reporting tools preferred) • Advanced knowledge of payer behavior, denial categories, escalation processes, and appeals best practices • Ability to travel when required to client site • High Speed Internet access (minimum 300 Mbps download speed) and unlimited data • Smart phone for Multi Factor Authentication (MFA) application • Excellent communication skills (verbal & written), good judgement, tact, initiative, and resourcefulness • Must be detail oriented, organized, and ability to multi-task • Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives • Must be flexible with a "can do" attitude and have the ability to remain professional under high pressure situations

🏖️ Benefits

• 3 weeks’ vacation and 5 personal days • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment • Employee stock ownership and RRSP/401k matching programs • Lifestyle rewards • Remote work and more!