Customer Care Team Member

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Harte Hanks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $25M Post IPO debt on 2022-01

Healthcare • Logistics • Consulting

Harte Hanks is a global customer experience and marketing services company that provides data services (data cleansing, enrichment, acquisition), integrated marketing (account-based, content, search, paid social, B2C email), outsourced sales and inside-sales optimization, customer care outsourcing and help center technology, plus fulfillment and logistics. The firm combines data-driven and technology-enabled operations to manage end-to-end customer journeys and drive growth for clients across industries such as CPG, e-commerce, financial services, healthcare and technology.

📋 Description

• Serve as the first point of contact for streaming account customers across voice and digital support channels • Handle inbound customer contacts professionally and efficiently • Provide accurate information about products, services, billing, accounts, devices, and troubleshooting processes • Listen to customer concerns, identify root causes, and confirm understanding • Ask relevant questions to diagnose customer issues • Resolve inquiries and complaints using available tools, knowledge resources, and procedures • Navigate multiple systems and information sources while maintaining a seamless customer experience • Document interactions accurately and conduct follow-up communications as required • Collaborate with internal and external partners • Maintain confidentiality and comply with company policies and procedures • Learn and apply new processes, tools, and service updates

🎯 Requirements

• Ability to work flexible shifts based on business needs • Prior call center experience preferred • Communicates clearly, professionally, and confidently in English • Customer service skills • Analytical thinking and problem-solving • Ability to navigate multiple windows and applications • Familiarity with troubleshooting iOS (iPhone/iPad), Android (Handset/Tablet), gaming consoles (Xbox, PlayStation), smart TVs (Samsung, Vizio, Amazon), streaming devices (Roku, Firestick), and computer browsers (Firefox, Chrome) • High school diploma or equivalent • Must pass all assessments, system, and background checks • Desktop or laptop computer with Windows 11 operating system; no Apple, Chrome OS, or tablets • Additional monitor; 2-monitor minimum requirement • Wired USB headset • Ability to connect an Ethernet cable to a wired modem connection; wireless and Wi-Fi modems are not allowed • Smartphone for two-factor authentication • Attached or embedded webcam on personal device

🏖️ Benefits

• Group Health and Wellness (Medical, Dental, and Vision) • Health Savings Account (HSA) • Educational Assistance • Voluntary plans, including critical illness, accident, and hospitalization • 401k plan with Company Match and Roth contributions with immediate vesting • Pet Insurance • Discounted legal services • Employee discount programs