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Property Claim Representative

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🔥 1 hour ago

🧀 Wisconsin – Remote

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⏰ Full Time

🟡 Mid-level

đźź  Senior

đź‘» Ghost score 10%

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Logo of Hastings Insurance Company

Hastings Insurance Company

201 - 500 employees

Founded 1885

đź’Ľ Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Hastings Insurance Company is a regional insurance provider based in Hastings, Michigan that offers commercial, personal (home and auto), and farm insurance through a network of independent local agents. The company emphasizes customized coverage, loss control consulting, claims support, and agent-led guidance to help businesses and individuals find affordable, tailored insurance solutions. Hastings focuses on community-based service with local agents, risk management resources, and a commitment to customer feedback and continuous improvement.

đź“‹ Description

• Manage an assigned caseload of property claims from initial investigation through resolution • Investigate and evaluate property losses, determine coverage, assess damages, and negotiate claim settlements • Communicate with policyholders, claimants, agents, and other involved parties • Provide claim updates, explain the claim process, and facilitate timely resolutions • Establish and maintain accurate claim reserves • Document claim activities and ensure claim files reflect appropriate investigation and settlement decisions • Identify and pursue salvage and subrogation opportunities to minimize claim costs • Coordinate with independent adjusters, contractors, and outside experts • Recognize potential fraudulent activity and refer matters to the Special Investigations Unit • Collaborate with Underwriting, Loss Control, and Sales teams • Maintain compliance with state and federal regulations, company policies, and claim handling procedures • Conduct onsite property inspections and assess damages throughout the assigned territory

🎯 Requirements

• A minimum of two years of property claims handling experience is preferred, including experience investigating, evaluating, and resolving property losses • Bachelor's degree is preferred; equivalent combination of education, training, and relevant work experience considered • Strong understanding of property insurance coverage, claim investigation practices, damage assessment, and settlement procedures • Excellent verbal, written, and interpersonal communication skills • Strong customer service commitment • Critical thinking, problem-solving, and decision-making abilities • Negotiation and conflict resolution skills • Strong organizational and time management skills • Ability to independently manage competing priorities and an active claim caseload • Proficiency with Microsoft Office applications and claim management systems • Ability to work independently and collaborate with colleagues and external partners • Ability to obtain and maintain applicable state adjuster licenses and continuing education requirements • Regular daily travel throughout the assigned territory • Occasional overnight travel may be required • Ability to work Monday through Friday, 8:00 a.m. to 4:30 p.m.

🏖️ Benefits

• 401(k) with company matching contributions • Generous paid time off • Tuition and professional development assistance • Company performance-based incentive compensation opportunities • Company vehicle provided • Collaborative workplace culture • Growth opportunities • Remote work arrangement • Company-paid travel associated with assigned territory inspections (implied by company vehicle and role duties)

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