Implementation Associate, SaaS

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Hauler Hero

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

🚗 Transport

🤝 B2B

SaaS • Transport • B2B

Hauler Hero is a cloud-based SaaS platform that helps waste-hauling companies optimize operations, increase efficiency, and reduce costs. The product bundles CRM, drag-and-drop dispatching and routing, billing, reporting, a mobile driver app, and customer-facing portals, plus developing AI features (Hero Vision, Hero Chat, Hero Routing) for automated pickup documentation, self-service support, and real-time route optimization. It’s designed for office staff, dispatchers, drivers, and managers to improve route productivity, cash collection, and customer experience.

📋 Description

• Guide new customers through the onboarding process from kickoff through go-live • Configure Hauler Hero accounts, routes, users, and system settings to match customer workflows • Import, clean, and validate customer data to ensure accurate platform setup • Manage multiple implementation projects simultaneously while keeping timelines and milestones on track • Communicate project progress, risks, and next steps clearly to customers and internal teams • Document configuration decisions and setup details to support a smooth handoff to Customer Success and Support • Identify and escalate project risks or blockers early • Partner with Product and Engineering to surface recurring onboarding challenges and improvement opportunities • Contribute to internal playbooks, templates, and documentation that help the implementation process scale

🎯 Requirements

• 1–3 years of experience in SaaS onboarding, implementation, project coordination, or a related customer-facing role • Strong communication and organizational skills with the ability to manage multiple projects simultaneously • Proficiency in Microsoft Excel or Google Sheets, including filtering, formatting, and basic formulas • Comfort learning and explaining technical workflows to non-technical users • Strong problem-solving mindset and ability to adapt quickly in a fast-paced environment • Experience working in structured project environments with defined milestones and timelines • Reliable internet connection and a distraction-free dedicated workspace • Experience in logistics, operations, or vertical SaaS implementations (Nice to Have) • Familiarity with tools such as HubSpot, Jira, Notion, Scope, or similar project management systems (Nice to Have) • Exposure to payments platforms or mobile apps (Android) (Nice to Have) • Experience creating customer-facing documentation, Loom walkthroughs, or step-by-step guides (Nice to Have) • Understanding of the waste hauling or environmental services industry (Nice to Have) • Previous experience as a Hauler Hero user or customer (Nice to Have)

🏖️ Benefits

• Opportunity to make a meaningful impact in a critical, underserved industry • Collaborative, innovative work environment focused on learning and growth • Competitive salary and benefits package • Clear growth path into Implementation Lead or Customer Success roles • Remote-first flexibility with a distributed team across the U.S. and beyond • Paid time off, paid holidays, and a culture that values balance • Virtual team collaboration and occasional in-person offsites