Executive Director, Client Management – Hospitals and Health Systems

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🕒 May 7

🇺🇸 United States – Remote

💵 $133.4k - $250.5k / year

⏰ Full Time

🔴 Lead

👔 Director

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Health Care Service Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Health Care Service Corporation is an independent licensee of the Blue Cross Blue Shield Association, serving nearly 23 million people across the United States with a wide range of health benefit solutions. The company provides health coverage options for various groups, including employers, individuals, families, as well as Medicare and Medicaid plans. In addition to health insurance, HCSC offers services such as pharmacy solutions, life and dental insurance, and health data technology. With nearly a century of experience, HCSC is dedicated to improving access to quality care, enhancing health outcomes, and reducing costs while maintaining a deep commitment to its members and local communities.

📋 Description

• Develop and execute the Luminare Health Hospital strategy and product roadmap • Serve as executive sponsor to large, complex hospital system clients • Engage clients strategically and help them execute strategic priorities • Support Client Managers and Relationship Managers with day-to-day issues and high-priority resolution • Resolve complex client issues and escalations to ensure satisfaction and loyalty • Lead, mentor, and manage the client management team • Collaborate with training and compliance on onboarding and continuous education • Monitor KPIs for client satisfaction, retention, revenue, and service excellence • Coordinate across departments to meet client deliverables and resolve issues • Represent client perspectives within the organization • Collaborate with sales, marketing, and product teams to deliver a seamless client experience • Partner with sales on prospect needs, tailored solutions, finalist presentations, and RFP responses • Lead market-based planning and evaluate RFP performance • Gather market insights to inform product, process, and technology enhancements • Establish a framework for capturing and acting on feedback about offerings, pricing, and contracts • Build and nurture relationships with clients and brokers • Identify new business opportunities within existing relationships and through new client acquisition • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in a related field • Minimum of 12 years of leadership experience in client management, ideally within a complex or regulated environment, preferably in healthcare • Direct experience working within a hospital or health system • In-depth knowledge of the hospital and health system industry, including market trends and strategic challenges • Exceptional interpersonal skills to facilitate meetings, resolve conflicts, build consensus, and collaborate across departments and organizational levels • Proven ability to build and lead cross-functional teams, foster team morale, and drive shared success • Strong strategic thinking and problem-solving skills, with a record of analyzing complex situations and delivering innovative, sound solutions • Solid financial acumen, including experience with self-funded markets, health system business models, budget management, and revenue growth strategies • Willingness and ability to travel up to 25% • Demonstrated consultative selling skills • Advanced degree in a related field • Deep experience working with broker and consultant communities, specifically in health system business • Must live within the continental United States, excluding Alaska, New York, California, or Hawaii • Sponsorship is not available

🏖️ Benefits

• Thoughtful development opportunities • Health and wellness benefits • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement • Other incentives • Annual incentive bonus plan