Senior Crisis Management Consultant

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $92.7k - $167.5k / year

⏰ Full Time

🟠 Senior

💼 Consultant

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Health Care Service Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Health Care Service Corporation serves nearly 23 million people across the United States through its portfolio of health benefit solutions.

📋 Description

• Serving as Crisis Management Duty Officer acting as the primary point of contact for crisis notifications and incident escalation • Monitoring of macro, operational, employee, and other types of business risks and determining potential impact to HCSC • Activation of crisis teams and facilitation of discussions • Management of employee mass notification • Conducting crisis management exercises and administration of training for stakeholders • Preparation of reports, incident briefings, risk assessments, and dashboards for review by senior leadership/board of directors • Develop and maintain software tools for Crisis Management utilization • Serve as lead change control for software products; track and implement approved changes • Design and generate management reports • Maintain documentation library in Sharepoint for changes, enhancements and upgrades • Design and deliver training and guidance on CM systems to others in the enterprise as required • Coach users and support tool and data utilization in CM activities, such as CM planning, reporting, and exercises

🎯 Requirements

• Bachelor Degree and 8 years experience in crisis management, emergency management, disaster recovery planning, or business continuity OR Master’s degree and 5 years experience • Ability to be on call to support off-hours emergencies • Knowledge of crisis management, business continuity/disaster recovery planning methods • Experience in managing significant, multi-state disruptive incidents • Work management skills, including prioritizing, planning, and making progress on multiple simultaneous projects • Exceptional interpersonal skills with a track record of fostering strong, collaborative partnerships across diverse teams • Strong time management and prioritization skills, enabling consistent delivery of key deliverables in fast-paced environments • Professional Designation – Certified Business Continuity Professional (CBCP, CCMC, etc.) preferred • Prior crisis management and/or business continuity experience at a large organization or consulting experience • Previous experience in health insurance industry • Experience with Everbridge suite

🏖️ Benefits

• Health insurance • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement