Partner Success Manager

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🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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HCTec

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🎯 Recruiter

☁️ SaaS

Healthcare Insurance • Recruitment • SaaS

HCTec is a leading provider of healthcare information technology (HIT) services with over 15 years of experience. The company specializes in offering healthcare IT staffing, managed services, and professional services, catering exclusively to health systems and providers across the United States. HCTec positions itself as a strategic partner for healthcare organizations, providing expert IT personnel and managed services to maximize operational efficiency and enhance patient care. With deep expertise in systems like Epic EHR, Cerner, and more, HCTec ensures tailored solutions that align with the unique needs of its healthcare clients. Its services enable healthcare providers to focus on strategic goals while ensuring exceptional patient service through optimized HIT operations.

📋 Description

• Serve as the primary client contact, owning overall account health, SLA performance, issue resolution, and client satisfaction. • Act as the voice of the customer internally and lead regular client engagements (status meetings, MBRs/QBRs). • Identify opportunities to expand value, strengthen partnerships, and support growth initiatives. • Lead client implementations and ongoing delivery by managing project plans, timelines, resources, and risks. • Coordinate cross-functional teams to ensure seamless execution and timely resolution of escalations. • Support new initiatives, enhancements, and upsells by helping to define what is needed and ensuring a smooth handoff to delivery teams. • Ensure compliance with client requirements and contractual standards. • Develop and present performance reporting using SLAs, KPIs, and account metrics; analyze results and drive improvement actions. • Design and lead a staffing quality control program across recruiting, onboarding, placement, and client delivery. • Establish quality benchmarks, conduct audits, monitor consultant lifecycle metrics, and implement corrective actions. • Ensure quality expectations are clearly defined, communicated, and achieved across teams. • Analyze data to identify trends, risks, and process gaps. • Partner with recruiting, sales, operations, technology, training, and workforce teams to drive standardization, automation, and scalable solutions. • Maintain quality standards, process documentation, and best practices. • Provide training and coaching on quality and compliance expectations. • Deliver concise, actionable insights to senior leadership highlighting risks, trends, and opportunities.

🎯 Requirements

• Bachelor’s degree in Business, Human Resources, Healthcare Administration, or related field preferred. • 2-3+ years of experience in quality assurance, onboarding, consultant relations, or staffing operations (preferably within healthcare IT). • Experience managing multiple priorities at a given time and maintaining high levels of professionalism and responsiveness. • Excellent organizational and communication skills • Excellent communication and interpersonal abilities • Ability to manage multiple priorities in a fast-paced environment • Customer service–oriented mindset with a focus on problem-solving and follow-through • Familiarity with CRM or ATS systems (e.g., Bullhorn, Salesforce, or similar) preferred • Working knowledge of Microsoft Office Suite and related business tools.

🏖️ Benefits

• Availability to work flexible hours, including evenings and weekends, as needed • Confidentiality - Access to and/or work with sensitive and/or confidential information • Skilled in applying policies and procedures, with strong knowledge of corporate standards and recommended practices.