Care Access Specialist II

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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👻 Ghost score 4%

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Headlight

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Headlight is a mental health service provider that offers various therapeutic treatments, including Acceptance and Commitment Therapy (ACT), Cognitive Behavioral Therapy (CBT), and Dialectical Behavior Therapy (DBT). Their team of licensed clinicians provides personalized care tailored to individual needs, with both in-person and virtual sessions available. Headlight is committed to making mental health care accessible and affordable, working in-network with most major insurance providers to serve a diverse clientele seeking a brighter path forward in their mental health journey.

📋 Description

• Serve as the first person patients connect with when seeking care, helping them feel welcomed, heard, and supported • Facilitate access to care and provide peer-informed support within the scope of training while following escalation protocols • Provide guidance about Headlight Health’s services, respond to patient questions, confirm service eligibility, and coordinate clinician matching • Schedule appointments, gather accurate information, and determine appropriate next steps • Follow up and re-engage people who have not yet started care; make first outreach within five minutes • Own onboarding from first contact through the first kept clinical appointment, including intake paperwork, insurance information, and payment method collection • Manage waitlists and scheduling for new clinicians’ clients during clinician onboarding • Coordinate transfers of care and internal referrals to additional Headlight services • Accurately document client information, interactions, outreach activity, and appointment records • Partner with clinicians, operations, and other teams to remove barriers and improve client experience • Mentor and provide shadowing, coaching, and resources for new Care Access Specialists • Assist with testing and providing feedback on new initiatives, workflows, and tools • Meet performance expectations including 500 activities per day, 50 new intakes/transfers per week, and 42 kept new intakes/transfers per week

🎯 Requirements

• High School Diploma, GED or equivalent required • Associate degree, or some college coursework, preferred • 1-2 years experience in customer service call center environment or similar client-facing role, required • Experience in healthcare, behavioral health or client engagement, preferred • Strong customer service skills with the ability to build trust and rapport with prospective clients • Excellent verbal and written communication skills, including active listening and clear explanation of services • Exhibits sound judgment, knowing when to proceed, escalate, clarify or involve other team members, as needed • Strong organizational skills with the ability to manage multiple intake tasks, appointments, and follow-ups • High attention to detail when entering client information, insurance details, payment information, and documentation • Ability to maintain confidentiality and handle sensitive health information with professionalism and discretion • Basic understanding of healthcare, behavioral health, or outpatient service workflows • Experience using electronic health records, scheduling systems, phone systems, and other digital tools • Ability to work collaboratively with clinicians, operations teams, and other departments to support a positive client experience • Demonstrated empathy, patience, and professionalism when assisting individuals seeking mental health services

🏖️ Benefits

• W2 role with competitive hourly rate and an additional incentive-based pay structure • Medical, Dental and Vision on the first of the month after employment (based on FT hours) • Paid Vacation, Sick, and Holiday time • Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges. • 401(k) plan with company contribution • Opportunity to work in a cutting-edge healthcare technology environment • Professional development opportunities and training • Collaborative and supportive work culture • Impactful role contributing to the enhancement of patient care and healthcare processes