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Senior Operations Associate

Job not on LinkedIn

🕒 July 28

🇺🇸 United States – Remote

💵 $76.2k - $112k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

Where this job comes from

Posted on Headway's careers page, not through a job board

First seen by Remote Rocketship July 28

Logo of Headway

Headway

201 - 500 employees

Founded 2019

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Headway is a platform that connects individuals with mental health providers, helping them find the right fit according to their needs and insurance coverage. By partnering with numerous insurance providers, Headway ensures that users can access mental health care affordably. It offers both in-person and virtual care options, and manages the payment and billing processes for a hassle-free experience. The platform's aim is to simplify the search and access to therapy and psychiatric support for users, allowing them to focus on their mental health without the administrative burdens.

📋 Description

• Operationalize and scale core workflows • Design and implement execution strategies for high-quality operations • Build, execute, monitor, and continuously implement scalable products and processes • Identify opportunities for improved efficiency and automation • Support and lead cross-functional efforts with product, engineering, payer, and CX teams • Drive core operations processes and achieve team OKRs • Serve as an operational bridge to product and data teams • Own outcomes central to business success

🎯 Requirements

• 3-5 years of experience in consulting / operations / investment banking or related experience • Operations experience at a high-growth startup is a plus • Self-starter who pushes toward clarity and execution • Highly data-driven and able to drive complex analyses to identify actionable insights • Proactive cross-functional collaboration and accountability for business results • Systems thinker inclined to solve problems with product and automation • Must be authorized to work in the United States for any employer • Must disclose whether visa sponsorship will be required now or in the future

🏖️ Benefits

• Equity compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year • Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development • 401(k) including match for 2027 • Paid parental, medical and caregiver leave

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