Network Service Technician

🔥 1 minute ago

🌽 Illinois, New Jersey – Remote

🌽 Illinois – Remote 🏖️ New Jersey – Remote

💵 $0 - $30 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Health Monitor Network

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private equity on 2024-12

Healthcare • Consulting • Logistics

Health Monitor Network is a targeted healthcare marketing and point-of-care media company that connects patients and healthcare professionals through an omnichannel engagement platform. It provides patient education screens, digital and print patient guides, clinician updates, podcasts, in-office back-office screens and targeted patient outreach, serving healthcare providers, medical offices, and brands to drive health outcomes and brand engagement. The company combines editorial content, a medical advisory board, and a technology platform to deliver scalable, credible content and targeted outreach at waiting rooms, exam rooms, and digital channels.

📋 Description

• Report directly to the Regional Service Manager • Install, exchange, and replace Health Monitor Network’s digital exam-room screens and TVs, including cable raceway • Set up equipment according to established procedures and return equipment through the predefined RSM process • Provide physical maintenance and software updates for digital screens and TVs • Manage connectivity and troubleshoot Wi-Fi continuity, signal strength, and other network-related issues • Collaborate with internal network operations teams and external vendors to identify root causes and implement solutions • Train physician office staff on screen utilization, content management, and related technologies • Build and maintain positive relationships with physician offices and schedule appointments • Identify growth opportunities within existing client accounts and collaborate with sales representatives • Maintain detailed records of customer interactions, installations, and troubleshooting steps • Document recurring issues and submit deliverables through a field service management app • Collaborate with internal teams to improve customer experience and installation processes • Travel extensively within Illinois and Indiana

🎯 Requirements

• Associate degree or a combination of education and experience, preferably in a technical field • Proven experience in a customer service and/or technical role, ideally involving hardware installation or support • Experience in healthcare field service, maintenance, electrical, technical work, or IT is highly beneficial • Superior interpersonal and communication skills, both written and verbal • Strong problem-solving and critical-thinking abilities, including technical troubleshooting skills • Ability to handle stressful situations with composure and professionalism • Basic understanding of networking and hardware components is a plus • An active and unrestricted driver's license is required • Extensive daily travel (minimum 75%) within the assigned territory • Ability to frequently sit, stand or walk for extended periods of time • Ability to perform moderate lifting, up to 30 pounds