Director, Agentic Practices

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🔥 13 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• The Director of Agentic Practices is responsible for the full lifecycle of Health Advocate’s agentic application portfolio: what gets built, how it gets built, how it performs in production, and how it evolves as the technology and the business change. • The Director will lead the agentic development practice, maintain direct accountability for all current agentic applications, and own the roadmap for applications in development or under consideration. • Set the technical and operational standards the practice runs on, build the team that executes against them, and partner with Product, Operations, and Clinical leadership to ensure what gets built actually changes how we serve members and clients. • Partner closely with the Data & Analytics organization to operationalize AI innovation. • Work alongside Data Scientists to accelerate the transition from proof-of-concept and pilot models into secure, scalable, production-grade agentic applications. • Establish repeatable engineering patterns, deployment processes, monitoring, governance, and operational support that enable AI solutions to move rapidly from experimentation to enterprise adoption. • Hire, develop, and lead engineers and practitioners who build production-grade agentic systems. • Create a team culture oriented toward delivery, learning, and craft.

🎯 Requirements

• You have built agentic AI systems that are running in production. • You can speak to what you built, what broke, what you’d do differently, and what it took to keep it running. • You have the technical depth to set architectural direction and have a credible disagreement with a senior engineer. • You have experience owning a system or portfolio end-to-end — not just developing it, but being accountable for how it performs over time. • Strongly Preferred Experience in healthcare, healthcare technology, or another regulated industry where compliance and data sensitivity are constant design constraints. • Familiarity with healthcare services delivery — benefits navigation, advocacy, EAP, or care coordination — and what members actually experience in those interactions. • Hands-on experience with LLM orchestration, tool-use patterns, and multi-agent system design at the implementation level. • Experience building or leading a small, high-output team, including hiring for roles that didn’t previously exist.

🏖️ Benefits

• Health Advocate employees enjoy helping people every single day. • Employees are given the training they need to do their jobs well. • Supportive and friendly supervisors and staff. • Room for growth with promotion opportunities.