Patient Navigator – Evening Shift

Job not on LinkedIn

🕒 October 9

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Respond to inbound calls and conduct proactive outreach via phone, SMS, email, or IVR • Build rapport and encourage patient participation in care • Assist with appointment scheduling, transportation coordination, and medical record transfers • Identify and address Social Determinants of Health affecting access • Connect patients to community resources and payer ecosystems • Verify and update patient demographic information • Document patient interactions accurately and comply with HIPAA and applicable regulations • Provide live patient support for appointment scheduling and care coordination • Offer basic clinical education and appointment preparation guidance • Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal teams • Follow up with patients, providers, and partners • Track patient needs through resolution and research barriers to care access • Prioritize open cases and monitor patient-issue trends • Escalate complex situations and service-delivery patterns to a supervisor • Collaborate with internal teams and support departmental improvement initiatives • Assist with user acceptance testing for system updates and enhancements • Mentor new team members as needed

🎯 Requirements

• High School Diploma or G.E.D. (required) • 2+ years of experience in customer service, healthcare navigation, or patient support (required) • Strong communication skills and active listening abilities • Comfort working across multiple systems and documenting accurately • Proactive mindset and strong organizational skills • Commitment to confidentiality and compliance standards • Ability to consistently work one of the listed evening schedules: 1:00 PM–9:30 PM ET or 1:30 PM–10:00 PM ET • Experience in care coordination, community resources, or healthcare access (preferred) • Associate’s degree in healthcare, social work, business administration, liberal arts, or related field (preferred) • Preferred certifications may include Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or other healthcare-related credentials

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) with company match • Paid time off and paid holidays • EAP and wellness resources • Full training and system support • Shift differential available • Reasonable accommodations for individuals with disabilities