Patient Navigator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Provide live patient support for appointment scheduling and care coordination • Offer basic clinical education and appointment preparation guidance • Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal teams • Follow up with patients, providers, and partners to ensure services are accessed as planned • Track patient needs through to resolution • Identify and research barriers impacting care access • Prioritize open cases to ensure timely support • Monitor trends in patient issues and escalate patterns to your supervisor to improve service delivery • Work cooperatively with internal teams to meet service goals • Escalate complex or out-of-scope situations appropriately • Support departmental improvement initiatives • Assist with user acceptance testing for system updates and enhancements • Mentor new team members as needed

🎯 Requirements

• A High School Diploma or G.E.D. (required) • Associate’s degree in healthcare, social work, business administration, liberal arts, or related field (preferred) • 2+ years of experience in customer service, healthcare navigation, or patient support (required) • Experience in care coordination, community resources, or healthcare access (preferred) • Strong communication skills and active listening abilities • Comfort working across multiple systems and documenting accurately • A proactive mindset and strong organizational skills • Commitment to confidentiality and compliance standards • Preferred certifications may include: Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or other healthcare-related credentials.

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) with company match • Paid time off and paid holidays • Access to Health Advocate programs including EAP and wellness resources • Full training and system support