Patient Navigator

Job not on LinkedIn

🕒 August 4

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Assist patients in navigating the healthcare system through timely foundational support • Handle incoming calls and outreach for appointment scheduling, transportation, care coordination, and community-resource access • Connect with patients by phone, SMS, email, or IVR • Provide live member support, including appointment scheduling, transportation coordination, and medical record transfer • Offer basic clinical education and appointment preparation support • Screen for social determinants of health and refer patients to community resources and payer ecosystems • Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal resources • Verify and update patient demographic information in appropriate systems • Follow up with patients, providers, and partners to ensure timely access to services • Track patient needs through resolution and thoroughly document interactions • Evaluate open cases and prioritize tasks for timely, high-quality support • Monitor issue trends and escalate patterns to supervisors • Maintain professional relationships with internal and external partners • Act as a mentor for new team members • Assist in user acceptance testing for system updates and enhancements • Participate in departmental improvement projects

🎯 Requirements

• High School Diploma or G.E.D required • Minimum of two years’ experience in customer service, healthcare navigation, or patient support required • Dependable attendance and full participation in training • Availability throughout scheduled work hours • Ability to comply with HIPAA and other applicable federal/state laws • Associate’s degree in healthcare, social work, business administration, liberal arts, or related field preferred • Preferred training or certification as a Medical Assistant, Social Worker, Community Health Worker, Patient Navigator, EMT, or other healthcare-related certifications and experience • Experience in care coordination, community resources, or healthcare access preferred

🏖️ Benefits

• Training provided • Supportive supervisors and staff • Opportunities for growth and internal promotion • Fully remote work opportunity • Reasonable accommodations for individuals with disabilities