Temporary Patient Navigator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Conduct high-volume outbound patient outreach • Establish rapport and encourage patients to engage in their care • Explain healthcare processes and next steps clearly and compassionately • Assist with appointment scheduling and care coordination • Identify barriers preventing patients from accessing care • Coordinate transportation, medical records, and available resources • Follow up with patients, providers, and partners • Connect patients with appropriate clinical resources when questions fall outside the Patient Navigator's scope • Track patient needs through resolution • Maintain accurate and timely documentation • Manage multiple open cases and follow-up activities • Prioritize work according to established processes • Follow through on commitments and outstanding next steps • Escalate concerns or issues appropriately • Verify and update patient information • Maintain patient confidentiality • Work from a private environment for confidential healthcare conversations

🎯 Requirements

• High School Diploma or G.E.D. • 2+ years of experience in customer service, healthcare navigation, patient support, or similar work • Strong verbal communication and active-listening skills • Ability to understand detailed processes and communicate them clearly • Comfort with frequent outbound telephone communication • Ability to work across multiple computer systems and document information accurately • Strong organization and follow-through • Commitment to confidentiality and professional handling of sensitive information • Dependable attendance during agreed-upon working hours • Ability to maintain a private, distraction-free workspace appropriate for confidential patient conversations • Preferred: Associate's degree in healthcare, social work, business administration, liberal arts, or a related field • Preferred: Experience with healthcare access, patient navigation, care coordination, or community resources • Preferred: Previous experience communicating with patients or members by phone • Preferred: Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or another healthcare-related credential • Follow HIPAA and applicable policies and requirements

🏖️ Benefits

• Flexible scheduling options based on business needs • Remote work • Training provided • Supportive supervisors and staff • Opportunities for growth and promotion from within