Senior Incident Response Analyst

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $115k - $130k / year

⏰ Full Time

🟠 Senior

🚨 Incident Response Analyst

🦅 H1B Visa Sponsor

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HealthEdge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility.

📋 Description

• Coordinate and manage Major Incident process activities • Support Major Incident Management reporting, including KPIs and customer SLAs • Drive standard execution of the Major Incident Management process • Communicate with internal and customer stakeholders regarding status, resolution, and success criteria signoff • Record and classify incidents and work to restore failed services efficiently • Record incident timelines, activities, resources, and assets • Associate incidents with related incidents, changes, problems, knowledge articles, and known errors • Partner with Problem Management on root cause analysis and delegate information requests to technical resources • Create, define, and manage Technical Action Plans for major incidents • Focus primarily on Sev1 and Sev2 incidents, Problem Management partnership, root cause reviews, and internal escalations • Collaborate across technical and support teams

🎯 Requirements

• Minimum of 2 years of experience in a major incident management role • Demonstrated use of methods and techniques for assessment and management of escalated incidents • Excellent written and oral communication skills • Experience interacting across all levels of management and communicating issues involving people, process, and technology • Good understanding of ITSM processes within IT Operations • Knowledge of Incident Management, Problem Management, and Change Management processes • Experience using Datadog or other APM tools, such as AppDynamics, New Relic, Dynatrace, or SolarWinds • Ability to troubleshoot hyper-converged infrastructure, software-defined networks, hybrid cloud environments, AWS cloud environments, virtualized environments, Unix, and Windows operating systems • Strong interpersonal and teamwork skills • Ability to participate in an on-call rotation • Ability to work across multiple time zones in a hybrid or remote work environment • May be required to complete a pre-employment criminal background check

🏖️ Benefits

• May require travel dependent on company needs • Reasonable accommodations for individuals with disabilities • Equal opportunity and workforce diversity commitment