Bilingual Sales Operations Service Agent – Spanish, Mandarin, Cantonese

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $48.6k - $66k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Healthfirst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

⚕️ Healthcare Insurance

💸 Finance

Healthcare Insurance • Finance • Medicare

Healthfirst is a health insurance provider dedicated to helping New Yorkers access affordable health coverage for individuals and families. With over 30 years of experience, Healthfirst offers a range of plans including Medicaid managed care, Medicare Advantage, long-term care, and essential health plans. The company focuses on providing quality healthcare options, comprehensive benefits, and support to ensure members can maintain their health and well-being.

📋 Description

• Provides high quality on-line and telephone assistance to all customers including brokers/agent and their uplines • Provides high quality handling of customer inquiries, via mail, e-mail and chat sessions • Resolves inquiries and issues relating to all aspects of broker/ agent business: Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as well as product questions and various other customer support functions • Broker/Agent questions and issues regarding onboarding, recertification and commissions • Makes recommendations to management concerning problems, problem trends and process improvement • Maintains an open exchange of information with internal and external customers • Works with the Quality Assurance team to understand, track and trend quality performance issues • Works a flexible schedule including a late shift and weekends, and as needed during the Annual Open Enrollment Period, Open Enrollment Period and during unforeseen business disruptions

🎯 Requirements

• High school diploma or GED from an accredited institution • Telephonic customer service experience including handling of escalated calls • Working experience with Microsoft Office Suite applications including Excel, Word, PowerPoint, and Outlook • Conflict resolution experience • Experience handling complex situations and/or projects • Healthcare industry experience

🏖️ Benefits

• medical, dental and vision coverage • incentive and recognition programs • life insurance • 401k contributions