Support Coordinator – Spanish Fluency

🕒 June 18

🦌 Connecticut, New Jersey, +1 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $34.9k - $52k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Healthfirst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Healthfirst is a health insurance provider dedicated to helping New Yorkers access affordable health coverage for individuals and families. With over 30 years of experience, Healthfirst offers a range of plans including Medicaid managed care, Medicare Advantage, long-term care, and essential health plans. The company focuses on providing quality healthcare options, comprehensive benefits, and support to ensure members can maintain their health and well-being.

📋 Description

• Assist care/case managers with non-clinical activities, including creating cases and events • Manage authorizations • Provide telephonic outreach to members, providers, and community-based organizations • Handle member mailings • Fax clinical requests and Individual Health Care Plans on behalf of care/case managers • Provide customer service regarding authorization updates, coordinating care, DME outreach, appointment scheduling, and screening assessments • Handle provider calls regarding authorizations, referrals, visits, tests, and faxed care plans • Manage authorization requests and corrections from members, providers, call centers, and care management teams • Complete member and provider notification calls • Escalate calls to appropriate departments • Manage high volumes of tasks and caseloads from multiple queues • Meet or exceed performance, quality, and productivity measures • Document accurate member information in compliance with internal procedures • Follow established policies and procedures to address member and provider issues timely and accurately • Communicate member issues or needs and monitor member screening to improve quality and cost outcomes • Comply with HIPAA and maintain PHI confidentiality • Perform additional duties as assigned

🎯 Requirements

• High School diploma or GED from an accredited institution • Prior experience in a customer service environment • Working experience in a fast-paced environment • Proficient in Microsoft Office Suite applications including Excel, Word, and Outlook • Spanish fluency • Knowledge of medical terminology • Experience in managed care or another area of the healthcare industry working in a Call Center environment or Care/Case Management Department • Experience navigating multiple technologies including a Customer Relationship Management System • Proven track record of exercising independent thinking, problem solving and achieving goals • Excellent verbal and written communication • Ability to document grammatically correct emails, communications, and presentations

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Incentive and recognition programs • Life insurance • 401k contributions • Competitive compensation and benefits package