Temporary Workforce Management Specialist

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, Iowa, +2 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HealthPlanOne

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

⚕️ Healthcare Insurance

🏪 Marketplace

Healthcare Insurance • Marketplace

HealthPlanOne is a technology-enabled healthcare services company that helps millions of consumers and agents navigate and shop for Medicare plans. It specializes in Medicare education, digital marketing, lead generation, and broker/health-plan partnerships, using analytics and customer-focused agent support to simplify complex insurance choices. The company supports agents and partners with licensing, marketing, and platform tools to connect consumers with appropriate Medicare options.

📋 Description

• Efficiently manage Real time labor resources for HPOne’s inbound and outbound call volume, while maintaining and exceeding goals and expectations • Update published schedules one week out to same day as needed to ensure optimization and to align activities and demand changes post publication • Coordinate with operations team and initiate contingency plans for unusual volume or agent availability situations • Monitor adherence real time to ensure performance is within pre-set parameters, partner with leadership to resolve schedule adherence issues, escalating issues to operations managers if necessary • In partnership with Workforce Administrator deliver reports to internal and client audiences • Interface with operations management to resolve conflicts between agent requests and/or needs of the business, making schedule changes when necessary • Support skilling and scheduling updates as required in partnership with WFM Administrator and WFM Analyst • Prepare and present any post-day, post-action, and next 2 day previews as needed to internal and external audiences • Embrace change, and constructively address and resolve barriers and constraints • Analyze and evaluate workforce metrics to improve human resources capacity planning and maximize labor utilization rates • Performs other related duties as assigned

🎯 Requirements

• High School diploma or equivalent • Intermediate to advanced proficiency with Microsoft Works Suite • Experience in data analysis • Excellent communication skills both written and verbal • Excellent time management skills • Bachelor’s degree or CWPP (Certified Workforce Management Professional) or ACWPP in RTA or Scheduling (Preferred) • 2 years in WFM Real Time or Call Center Supervisory Roles (Preferred) • Experience with workforce management tools (IEX, Verint, Calabrio, Five9, CXOne WFM) (Preferred) • Familiarity with forecast and scheduling concepts (Preferred)

🏖️ Benefits

• Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. • HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices.