NexRep, LLC
201 - 500 employees
Founded 2009
🤝 B2B
☁️ SaaS
B2B • Customer Service • SaaS
NexRep, LLC is a human-focused contact center solutions company that empowers a high-quality, high-performing virtual workforce. By providing work-at-home agents with state-of-the-art tools and technologies, NexRep enables them to deliver exceptional customer experiences across various communication channels. The company's mission is to create a socially responsible enterprise that engages and empowers agents, allowing for flexibility and a fulfilling work-life balance while consistently delivering superior results for clients.
Resource Specialist
Job not on LinkedIn
🔥 0 minutes ago
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NexRep, LLC
201 - 500 employees
Founded 2009
🤝 B2B
☁️ SaaS
B2B • Customer Service • SaaS
NexRep, LLC is a human-focused contact center solutions company that empowers a high-quality, high-performing virtual workforce. By providing work-at-home agents with state-of-the-art tools and technologies, NexRep enables them to deliver exceptional customer experiences across various communication channels. The company's mission is to create a socially responsible enterprise that engages and empowers agents, allowing for flexibility and a fulfilling work-life balance while consistently delivering superior results for clients.
📋 Description
• Provide real time chat support to contractors while they service • Host one on one sessions with contractors to increase performance and knowledge of the client’s account • Review performance data and provide recommendations to the Operations Manage to meet client goals • Keep all client resources up to date • Communicate changes from the client to contractors • Host group sessions with contractors • Send and reply to messages from contractors • Review customer satisfaction data to identify trends for NexRep’s clients • Provide detail scoring information to independent contractors
🎯 Requirements
• Proficiency in Microsoft Office 365, including strong Excel skills • Ability to collaborate effectively with other team members • Ability to provide constructive feedback to agents • Attention to detail • Strong decision-making skills • Ability to work independently
🏖️ Benefits
• NexRep will reimburse for travel expenses incurred.
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