Associate Director, Account Management

🕒 2 days ago

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Hearst Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Healthcare Insurance • SaaS • Enterprise

Hearst Health is a division of Hearst Communications that focuses on guiding important care moments in healthcare by delivering vital information to all those involved in a person's health journey. It provides evidence-based clinical guidelines and healthcare workforce management solutions through its various subsidiaries including FDB (First Databank), Zynx Health, MCG, Homecare Homebase, MHK, and QGenda. Hearst Health aims to improve care quality and efficiency by using scalable technology to deliver clinical decision support and workforce management solutions, impacting the majority of people in the U. S. Its mission is supported by prominent leaders in the healthcare and technology sectors at Hearst Health.

📋 Description

• Lead, mentor, and develop a team of Account Managers across multiple experience levels, aligning resources and expertise to support client and business needs. • Partner closely with Sales leadership to manage account priorities, support strategic client relationships, and ensure exceptional service across key advertising partnerships. • Establish operational rigor and accountability across the Account Management team, ensuring success metrics, service standards, and organizational goals are consistently achieved. • Monitor the sales pipeline from pre-sale planning through campaign launch, delivery, and billing, proactively identifying risks and escalating issues to ensure client satisfaction. • Develop and execute strategies that leverage Hearst's full portfolio of advertising products and capabilities to meet client objectives and maximize revenue opportunities. • Collaborate cross-functionally with Sales, Marketing, Research, Product, Yield, and Operations teams to improve processes, evolve products, and enhance client outcomes. • Oversee campaign execution and order management, ensuring alignment across media plans, insertion orders, billing requirements, contractual obligations, and campaign deliverables. • Analyze campaign performance, delivery metrics, and post-sale insights to identify optimization opportunities, support renewals, and uncover incremental revenue opportunities.

🎯 Requirements

• 5+ years of experience in media, sales planning, account management, advertising strategy, or related fields, with a track record of managing complex client programs and partnerships. • 2+ years of experience leading, coaching, and developing teams while driving performance through measurable goals and feedback. • Strong understanding of digital advertising products, media planning, campaign execution, and client service best practices. • Exceptional communication skills, with the ability to influence stakeholders, present ideas clearly, and build trust with clients and internal partners. • Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, evolving environment. • Strong analytical, organizational, problem-solving, and project management skills with a high level of attention to detail. • Proven ability to build collaborative relationships across Sales, Marketing, Research, Product, Operations, and other cross-functional teams. • Experience using advertising and business platforms such as Salesforce, Google Analytics, Google Ad Manager, or similar systems. • Bachelor's degree or equivalent professional experience.

🏖️ Benefits

• Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries. • Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events. • Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities. • Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered. • Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1. • Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.