VP, Client Success

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🌲 North Carolina, Maryland – Remote

🌲 North Carolina – Remote 🦀 Maryland – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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HelioCampus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📚 Education

🤖 Artificial Intelligence

💰 $10M Seed Round on 2015-12

Education • Artificial Intelligence • Data Analytics

HelioCampus is a company that partners with higher education institutions to enhance institutional effectiveness through data analytics, financial intelligence, and assessment platforms. They offer a comprehensive analytics platform to accelerate decision-making, drive administrative efficiency and sustainability, and improve student learning outcomes. With AI-ready data analytics and financial intelligence tools, HelioCampus helps institutions navigate today’s challenges by optimizing data infrastructure, implementing AI-powered models, and automating workflows. Their services include academic performance management, financial modeling, labor cost benchmarking, and accreditation planning, supporting over 150 educational institutions in achieving continuous improvement and strategic planning.

📋 Description

• Lead, mentor, and motivate the client success team • Foster a culture of excellence, collaboration, and continuous improvement • Set performance expectations, objectives, and OKRs for team members • Assess team performance and provide feedback • Ensure the team has the tools, resources, and training needed to deliver outstanding customer experiences • Develop and implement a customer success strategy aligned with company goals • Analyze customer data, trends, and feedback to improve satisfaction, retention, and expansion • Build and maintain relationships with key clients and advocate for them within the company • Engage proactively with clients to understand objectives, challenges, and opportunities • Provide strategic guidance and support • Oversee onboarding for new clients • Collaborate with sales and product development to drive product adoption and customer success • Develop initiatives to drive retention, reduce churn, and increase customer lifetime value • Identify upsell and cross-sell opportunities and work with sales to drive revenue growth • Define and track KPIs for client success efforts • Report customer success metrics and recommendations to senior management • Capture customer feedback, testimonials, and case studies • Collaborate with marketing and sales to use customer success stories in promotional materials

🎯 Requirements

• Bachelor's degree in business, marketing, or a related field (advanced degree preferred) • Proven experience, typically 8+ years, in customer success management, account management, or a related role • At least 3–5 years in a leadership position • Strong understanding of customer success principles, strategies, and best practices • Excellent communication, presentation, and negotiation skills • Ability to build and maintain relationships with clients at all levels of the organization • Analytical mindset with the ability to leverage data for decision-making • Experience driving customer retention and expansion • Strong leadership and team management skills • Track record of building and developing high-performing teams • Experience working with cross-functional teams, including sales, marketing, and product development • Familiarity with customer success software and tools is a plus • US East Coast working hours are required • Ability to occasionally travel to an office or client site; preference for candidates who can easily travel to Chapel Hill, NC or Bethesda, MD • Sufficient visual acuity to read documents and view computer screens • Ability to communicate effectively in person as applicable and via phone or video conferencing • Proficient use of hands for typing, using a mouse, and managing office equipment • Occasional lifting of up to 10 pounds

🏖️ Benefits

• Flexible work schedule • 18 PTO days on day one with additional PTO per year • Fifteen (15) paid holidays • Medical, dental, and vision coverage • Parental leave • 401K with match • Company events • Referral bonus • Professional development opportunities • Home office perks • Two office locations • Remote-first working environment • Autonomy, freedom, and trust • Reasonable accommodations for individuals with disabilities