Director, Client Strategy and Growth

🕒 April 15

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Hello Heart

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🧘 Wellness

⚕️ Healthcare Insurance

Wellness • Healthcare Insurance

Hello Heart is a healthcare technology company offering a mobile app to help individuals track and improve their heart health. The app provides real-time tips, allows users to track their blood pressure, and offers personalized insights to help users manage their heart health more effectively. Hello Heart also partners with businesses, health plans, and labor unions to provide these tools to their employees and members, demonstrating a significant impact on heart health outcomes through personalized and data-driven approaches. Privacy and security of health data are prioritized, ensuring members' health information is protected.

📋 Description

• Account Leadership: Collaboratively build the retention & expansion strategy for Hello Heart for your accounts along with our customer success, consultant relationships, and partnerships teams. • Relationship Management: Develop relationships with key client decision-makers and influencers to best position Hello Heart and their members for long-term success. • Revenue Retention & Renewals: Responsible for overall revenue retention year over year to 95% or better • Revenue Growth: Drive revenue growth through strategic client expansions, contract negotiations, and upsell opportunities • Market Analysis: Conduct thorough market and competitive analysis to identify opportunities and trends. • Industry Knowledge: Stay abreast of industry changes, regulatory updates, and emerging trends within the health plan landscape; bring market feedback to the Hello Heart team to improve product/market fit.

🎯 Requirements

• Master of Business Administration (MBA) required • 3+ years of management / strategy consultant experience required, with 1+ year at the engagement manager, project leader, or manager level • 5+ years of experience in healthcare, digital health, population health, or equivalent industry • Experience in growth-stage / start-up companies strongly preferred • A demonstrated track record of account retention & expansion success • Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners with success. • Strong negotiation skills with a proven ability to overcome objections and achieve a win-win deal. • Attention to detail in everything from relationship strategy to tailoring the pitch through to contract negotiations. • GenAI-fluent, specifically for building client facing materials, summarizing account details, and synthesizing research • Ability to travel (approximately 30~50%)