Account Manager

🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $80k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Mongoose

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

Education • Artificial Intelligence • SaaS

Mongoose is a Conversation Intelligence Platform designed specifically for higher education, enabling institutions to enhance enrollment, student success, and alumni engagement through empathetic and AI-powered communication. It provides tools for real-time, two-way conversations via text, chat, and WhatsApp, transforming how colleges and universities interact with students and alumni. By leveraging data-driven insights, Mongoose helps institutions improve engagement, retention, and fundraising outcomes while maintaining compliance and ensuring secure communication.

📋 Description

• Consistently meet or exceed assigned renewal and expansion quotas to drive revenue growth. • Develop informed, strategic retention and growth plans in partnership with your Customer Success Manager. • Lead renewals with confidence so clients feel valued, supported, and excited to sign on for another year (or more). • Build pipeline through focused weekly outbound activities, own upsell and cross-sell opportunities by showing clients how Mongoose can solve even more of their challenges. • Build rock-solid relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs). • Collaborate with Marketing and Leadership to identify risks and develop creative solutions to challenges or closing opportunities. • Represent Mongoose at industry events, conferences, and trade shows.

🎯 Requirements

• Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment with a consistent track record of exceeding targets. • You’ve demonstrated the ability to build healthy pipelines, convert with strong win rates, and successfully drive renewals while growing accounts through upsells and cross-sells. • You know how to sell without feeling “salesy,” positioning solutions in ways that feel natural, helpful, and downright irresistible. • You’re a natural at connecting with people and building trust, making clients feel understood and supported. • Your exceptional communication skills ensure even complex ideas are easy to understand and act on. • You don’t wait for problems to knock—you see them coming and have solutions ready before anyone else notices. • As a strong, strategic thinker, you’re always looking for ways to improve processes and drive better outcomes. • You use data as a secret weapon—leveraging insights to uncover opportunities, address challenges, and shape your approach. • You excel at translating data into actionable insights that empower clients to make informed business decisions, and you bring experience with CRM systems (bonus points for HubSpot expertise!). • You thrive in a team-oriented environment, aligning with Marketing, Product, and Client Success to deliver exceptional results.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 401K with company match: 100% of the 1st 3% and 50% of the next 2% • Flexible PTO • Fully remote • Competitive Leave Policies • 13 paid holidays, plus a week off between Christmas and New Year’s Eve