Brand Designer

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Help Scout

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

SaaS • Customer Support

Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.

📋 Description

• You'll join Brand Creative, working closely with our Principal Brand Designer to produce high-caliber design across multiple workstreams. • You'll design ads and social graphics that expand Help Scout's brand awareness into new audiences — layouts built to stop the scroll and perform across formats. • You'll contribute to bigger brand builds, like our new editorial content hub and sub-brands (including our podcasts), helping push them forward alongside the team. • You'll partner with Product Marketing to make product content visually compelling across channels. • You'll balance bite-sized, fast-turnaround assets with steady progress on larger projects, breaking work into manageable chunks. • Over time, you'll grow into shaping the brand system itself as your craft deepens.

🎯 Requirements

• You're a stellar visual designer honing your craft, with a keen eye for composition, typography, and detail. • You're curious and consultative — you see feedback from teammates and cross-functional partners as a gift that's critical to your work's success. • You bring motion and web design chops alongside strong static fundamentals, and you're fluent in Figma. • You communicate clearly and lean on async techniques to move multiple projects forward at once. • You know when to leverage AI and other time-saving approaches, and you're comfortable breaking work into manageable chunks. • You embrace ambiguity and find ways to create clarity — for yourself and your teammates.

🏖️ Benefits

• Competitive salary and an internal, transparent salary formula based on market data • Flexible time off – you choose the holidays and vacations that make sense for you • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care • A home office stipend to help you get set up and productive • A co-working stipend up to $300 a month if you choose to work out of your house • A yearly professional development stipend of $1,800 to help you grow in your craft • If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.