
51 - 200 employees
Founded 2011
☁️ SaaS
SaaS • Customer Support
Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
🕒 July 8
Mid/Sr. Product Engineer at Help Scout developing AI-enhanced user experiences with a focus on customer facing features. Collaborate with cross-functional teams to design and implement solutions.
🕒 July 8
Staff Product Engineer responsible for developing AI-powered features across the full stack at Help Scout. Collaborating closely with PMs and customers to enhance product reliability and usability.
🕒 June 24
Build AI-driven insights for Help Scout's platform transforming customer support. Lead product roadmaps, coordinate interfaces, and engage with clients for actionable insights.
🕒 June 24
Lead Product Manager overseeing the AI-enabled Agent pillar at Help Scout. Responsible for product vision, execution, and collaboration with engineering and customer insights.
🕒 June 16
Engineer building customer-facing AI features across the full stack for Help Scout. Working with AI-driven tools and focusing on front-end development.
🕒 June 15
Dedicated Product Analyst at Help Scout leveraging data insights to enhance software user experience. Collaborating with product, design, and engineering to drive actionable improvements.