
51 - 200 employees
Founded 2011
☁️ SaaS
SaaS • Customer Support
Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
Selected: 🇺🇸 United States – Remote USA.
Selected: 🆕 Date Added.
🕒 2 days ago
Senior Customer Success Manager retaining 80–100 SaaS accounts for Help Scout, a customer support software company. Owning renewals, risk management, executive relationships, and customer advocacy.
🇺🇸 United States – Remote
💵 $139k - $167k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
👻 Ghost score 0%
🕒 October 5
VP of People scaling talent, culture, and HR programs at Help Scout, an AI-driven customer support software company. Leading remote People operations through growth and organizational change.
🕒 September 22
Head of Product leading growth and monetization for Help Scout’s customer-support software. Owning experimentation, pricing, conversion, expansion, and a growing PM team.
🕒 September 18
Account Executive building outbound pipeline and closing mid-market SaaS deals for Help Scout’s customer-support platform. Creating the company’s upmarket sales playbook.
🇺🇸 United States – Remote
💵 $100k / year
⏰ Full Time
🟠 Senior
🔴 Lead
🧑💼 Account Executive
👻 Ghost score 0%
🕒 August 13
Director leading paid growth strategy for Help Scout’s customer support software. Connecting paid channels to signups, pipeline, revenue, and AI-driven discovery.
🇺🇸 United States – Remote
💵 $198k - $218k / year
⏰ Full Time
🔴 Lead
📈 Performance Marketing
👻 Ghost score 5%
🕒 August 13
Director of Product Marketing shaping Help Scout’s customer-support software positioning, competitive strategy, and AI product launches. Leading product marketing and enabling company-wide growth.
🕒 August 12
Head of Product owning Help Scout’s Inbox and Copilot support products. Setting strategy, monetization, and roadmap while building the Conversations PM team.
🕒 July 8
Mid/Sr. Product Engineer at Help Scout developing AI-enhanced user experiences with a focus on customer facing features. Collaborate with cross-functional teams to design and implement solutions.
🇺🇸 United States – Remote
💵 $131k - $175k / year
⏰ Full Time
🟠 Senior
🧑💻 Full-stack Engineer
👻 Ghost score 14%