
51 - 200 employees
Founded 2011
☁️ SaaS
SaaS • Customer Support
Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
Selected: 🇺🇸 United States – Remote USA.
Selected: 🆕 Date Added.
🕒 August 18
Senior Account Manager growing renewals and expansions for Help Scout’s customer-support SaaS. Managing 130–150 accounts, forecasting revenue, and driving adoption through strategic customer partnerships.
🕒 August 13
Director leading paid growth strategy for Help Scout’s customer support software. Connecting paid channels to signups, pipeline, revenue, and AI-driven discovery.
🇺🇸 United States – Remote
💵 $198k - $218k / year
⏰ Full Time
🔴 Lead
📈 Performance Marketing
👻 Ghost score 0%
🕒 August 13
Director of Product Marketing shaping Help Scout’s customer-support software positioning, competitive strategy, and AI product launches. Leading product marketing and enabling company-wide growth.
🕒 August 12
Head of Product owning AI-powered Agent and Signal products at Help Scout, which builds customer-support software. Driving strategy, monetization, revenue growth, and PM team development.
🕒 August 12
Head of Product owning Help Scout’s Inbox and Copilot support products. Setting strategy, monetization, and roadmap while building the Conversations PM team.
🕒 August 6
VP of Marketing scaling Help Scout’s AI-driven customer support software. Leading brand, performance, and product marketing across the full customer journey.
🕒 July 27
Lead/Principal Product Manager focused on growth strategy for Help Scout's AI products. Collaborate across teams to optimize customer journey and expand market reach.
🕒 July 22
Senior Software Engineer at Help Scout focusing on scalable search and data services. Join a fully remote team dedicated to enhancing customer experience and operational efficiency.
🇺🇸 United States – Remote
💵 $156k - $182k / year
⏰ Full Time
🟠 Senior
🏗️ Platform Engineer
👻 Ghost score 2%
🕒 July 8
Mid/Sr. Product Engineer at Help Scout developing AI-enhanced user experiences with a focus on customer facing features. Collaborate with cross-functional teams to design and implement solutions.
🇺🇸 United States – Remote
💵 $131k - $175k / year
⏰ Full Time
🟠 Senior
🧑💻 Full-stack Engineer
👻 Ghost score 7%
🕒 July 8
Staff Product Engineer responsible for developing AI-powered features across the full stack at Help Scout. Collaborating closely with PMs and customers to enhance product reliability and usability.
🇺🇸 United States – Remote
💵 $187k - $214k / year
⏰ Full Time
🔴 Lead
🧑💻 Full-stack Engineer
👻 Ghost score 7%
🕒 June 16
Engineer building customer-facing AI features across the full stack for Help Scout. Working with AI-driven tools and focusing on front-end development.
🇺🇸 United States – Remote
💵 $162k - $196k / year
⏰ Full Time
🟠 Senior
🧑💻 Full-stack Engineer
👻 Ghost score 15%