Healthcare Front Desk, Administrative Support

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🕒 5 days ago

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Level 1 (L1) phone answering — answering inbound patient and prospect calls live, professionally, and warmly. • Handling inbound leads across email, SMS, and phone, including timely callbacks. • Timely reach-outs to warm leads to move them toward booking. • Appointment scheduling within the client's systems. • Warm hand off to the client's on-site front desk staff when a task falls outside the VA’s scope or comfort level.

🎯 Requirements

• 1-3 years of experience • High customer / phone communication: HIGH — non-negotiable • Written communication: HIGH — professional email and SMS to patients and prospects • Attention to detail: HIGH — accurate scheduling and patient records in a HIPAA environment • Reading comprehension: MEDIUM to HIGH — follows detailed SOPs; the clinic documents everything • Technical / systems aptitude: MEDIUM — comfortable learning EMR, CRM, and phone/SMS tools quickly • Self-managing and reliable — works independently, judged on results rather than hours logged • Warm and patient with callers, including anxious patients and parents of pediatric patients • Discreet and compliance-minded — understands the seriousness of handling protected health information • Coachable and process-oriented — comfortable following and improving detailed SOPs • Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred) • A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup • Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions • Backup power source required (UPS or generator) to maintain connectivity during outages • Quiet, professional workspace suitable for voice work — free from background noise and interruptions • Noise-canceling headset required • Reliable computer with sufficient processing power to run software systems and softphone simultaneously • You must have Windows 11 or the most recent Apple OS / Update

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided — you are never thrown in blind • HIPAA certification provided at no cost to you • Dedicated Account Manager as your point of contact • Clear escalation paths — you always know who to go to • 100% remote — work from home • U.S.-based company with structured operations • Stable, long-term account placements (not gig-style work) • Supportive team culture across all accounts • Exposure to multiple practice types and platforms • Potential for increased hours or additional accounts based on performance • Strengthen your resume with verified, legitimate U.S. client experience • Tenure recognition for long-term team members • We value loyalty and recognize those who grow with us