Lead Installation Technician

Job not on LinkedIn

🕒 May 26

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Henry Schein

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• This position is responsible to support and work in conjunction with the District Installation Manager Regional and Operations & Sales Support teams to deliver a superior customer experience by planning and project managing the installation of capital equipment. • Key performance elements include overall internal and external coordination and communication delivering high quality and efficient installations and achieving overall internal and external customer satisfaction. • In conjunction with the District Installation Manager, responsible for the overall project management and installation of capital equipment for our customers from beginning to completion. • Participate in Equipment Planning Meetings (EPM) to provide updates to the team on project progress and solutions to issues that arise. • Update the Primary Project Management Software (Trello) which includes taking project notes and pictures to ensure the system is current and contains the information required for an installation. • Responsible for all documentation relevant to installation checklist or delegate to appropriate TSM. • Assist in the selection of installation teams per project. • Serve as the primary point of contact for designated large capital equipment installations; meet with the sales representative and contractor at initial job site meeting; and monitors progress through job completion. • Obtain and review all plans and spec sheet information and provides direction to tradesman. • Review all equipment orders to ensure accuracy of required accessories. • Determine project job site readiness prior to HSD installation. • Coordinate equipment delivery details which includes but is not limited to: ensuring the construction site is ready; communication with all 3PLs; and ensures each delivery is correct. • Attend project kick-off and go live date meetings and events. • Communicate with customer and District Installation Manager on the installation progress. • Escalate issues to Installation Manager as required. • Own the overall project punch list to completion. • Review with customer the proper use and care of equipment, which includes walk-through of installation guides when appropriate and coordinates initial third-party training when required. • Backup to Equipment Specialist (ES) for Shielding Plan Site Spec. • Assist District Installation Manager in risk management claims or other installation issues. • Provide job site leadership, oversite, and accountability for project completion as scheduled per construction plan. • Provide coaching and guidance and constructive feedback to HSD team with respect to the installation process. • Communicate with ES on any findings that can impair our ability to perform the job as planned.

🎯 Requirements

• Typically 6 or more years of related experience. • Previous Dental/Medical project management/leadership/installation or related experience of 2 or more years. • Ability to lead installations • Excellent Leadership skills • Strong organizational skills • Intermediate troubleshooting skills • Proven ability to work with confidential information • Ability to present preventative maintenance to customers • Independent self-starter • Intermediate computer skills • Understanding and ability to explain HSD specific dental plans • General understanding of the trades (plumbing, electrical, construction, etc.) • Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.) • Firm understanding of all company policies and local government regulations.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development