Onboarding Guide, Patient Enrollment, Mandarin/English Bilingual

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $28 - $32 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hera

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Hera is a care management company that matches families with dedicated senior care experts (“Heroes”) — licensed social workers, nurses, and clinicians — who coordinate medical care, insurance navigation, and community resources so older adults can age safely at home. Hera verifies Original Medicare coverage, delivers Chronic Care Management services covered by Medicare in participating states, handles hospital discharge planning, Medicaid appeals, medication access, and ongoing care coordination. Most clients pay $0 out-of-pocket and Hera focuses on seniors with chronic conditions, providing personalized, ongoing support and advocacy for families and clinicians.

📋 Description

• Serve as the first point of contact after a doctor refers a family to Hera • Explain Hera's services and guide families from referral through their first Hero appointment • Convert referrals into active clients • Guide families through paperwork, documentation, insurance verification, and scheduling • Coordinate between families and Hera's care team for a clean handoff to their matched Hero • Help families upload documents, join telehealth appointments, and sign electronic forms • Identify and resolve friction in the intake process • Collaborate with the engineering team to streamline workflows and scale onboarding while maintaining quality

🎯 Requirements

• Must be fluent in both Mandarin and English • Must be located in the United States • Available to work 30–40 hours per week, mostly during business hours EST • Background in healthcare sales, care coordination, or customer success, especially with older adults or their families • Warm phone presence and strong follow-through • Ability to improve processes efficiently without cutting corners • Tech-savvy and comfortable in fast-moving environments • Experience working with older adults or their families in a healthcare setting • Resume required

🏖️ Benefits

• 1099 flexibility • Flexible schedule; you set your schedule • Enrollment bonuses • Remote work