Field Services Engineer

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🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Héroïque Consulting

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1998

Héroïque Consulting, c’est 25 ans d’accompagnement de transition culturelle pour les entreprises en s’appuyant sur le sport.

📋 Description

• Identify current and future customer program requirements through interactive discussions • Provide product, service, and technical information in response to customer inquiries • Prepare and deliver training sessions and pre-sales product demonstrations of SFS products and capabilities • Lead customer engagements as the application and system integration expert • Collaborate with Sales and Program Management teams to grow the business while ensuring high customer satisfaction • Support integration of SFS software and hardware into customer systems • Serve as the primary interface between Sales and Engineering teams to address customer needs • Perform on-site demonstrations, training, evaluations, testing, installation, maintenance, troubleshooting, and system integration • Diagnose complex technical issues and develop solutions to maintain system uptime and reliability • Provide feedback to engineering teams to implement design improvements based on field experience • Train end-users and internal staff on proper system operation, maintenance, and safety protocols • Document field activities, prepare reports, and maintain accurate records for compliance and quality assurance

🎯 Requirements

• 5 years of prior relevant experience preferred • Bachelor’s degree in engineering preferred • A combination of education and experience will be considered • Prior military experience or intimate knowledge of US Defense industry preferred • Experience interfacing with government organizations and DoD contractors preferred • Active security clearance or ability to obtain a security clearance (Secret) required • Requires the ability to perform under minimal supervision remotely • Demonstrated track record utilizing superior customer service skills to advance sales capabilities to external customers • Ability to handle complex problems with analytical thinking skills and engage with customers enthusiastically • Demonstrated track record of progressive leadership • Ability to travel domestically as needed (30%)

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options