Patient Experience Specialist – Part-Time

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🔥 7 hours ago

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Herself Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Herself Health is a primary care practice specifically designed for women aged 65 and above. The practice focuses on providing comprehensive care that incorporates both physical and emotional health, tailored to meet individual health goals. They offer solutions for health conditions commonly affecting older women, such as arthritis, weight management, heart health, bone health, and mental health. Herself Health accepts a variety of insurance plans, including Medicare Part B, Medicare Supplement, and most Medicare Advantage plans. Their facilities are located in the Minneapolis/St. Paul area, with clinic hours from Monday to Friday and additional 24/7 call support.

📋 Description

• Take inbound patient calls in a fast-paced call center environment and provide exceptional patient support. • Make outbound calls for appointment reminders, medication adherence, strategic initiatives, and no-next-appointment campaigns • Handle SMS (text), chat, and email communication from patients • Manage reviews and provide closed-loop service recovery • Adhere to and enforce HIPAA regulatory compliance in all interactions • Research and resolve patient concerns to achieve first contact resolution • Maintain records, including patient files, contracts, payor information and insurance information through Elation, our EMR system • Meet or exceed all goals, KPIs, and metrics in the Patient Experience Center of Excellence • Perform other duties as assigned

🎯 Requirements

• Authorized to work in the United States • 2+ years in a virtual healthcare administrative support role or call center experience • Ability to multi-task and work in a fast-paced environment • Experience with Microsoft Office and electronic filing systems • Experience working with high discretion and confidential information • Excellent problem-solving and decision-making skills