HPC/AI District Service Manager

🔥 2 minutes ago

🏄 California, Colorado – Remote

🏄 California – Remote ⛰️ Colorado – Remote

💵 $115k - $251k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

🔧 Hardware

🤖 Artificial Intelligence

💰 $1.5G Post-IPO Equity - Hewlett Packard Enterprise on 2025-04

Enterprise • Hardware • Artificial Intelligence

Hewlett Packard Enterprise is an enterprise-focused technology company that delivers infrastructure, software, and services to help organizations build, manage, and secure hybrid cloud and AI-enabled environments. The company’s offerings — reflected in the provided text — include servers and high-performance computing (HPE ProLiant, HPE Cray), enterprise storage (HPE Alletra), networking products and services (HPE Aruba, Juniper partnership), AI platforms and turnkey AI factories, hybrid cloud and as-a-service offerings (GreenLake), security and networking (Zero Trust, SASE), and a broad portfolio of professional, advisory, and support services. HPE positions itself as a partner for large organizations modernizing data centers, deploying AI at scale, and adopting hybrid cloud operations.

📋 Description

• Plan, direct, and monitor operational and tactical activities of technical on-site teams • Manage and coordinate customer escalations and technical, process, or materials issues • Provide guidance on process improvements and recommend changes aligned with business tactics and strategy • Understand service contracts and associated terms and conditions • Identify, report on, and close risks to SLAs or customer satisfaction • Manage site and business metrics and KPIs to meet operational targets • Provide routine status updates to the Services Geo Lead (Director) • Establish and manage customer relationships • Collaborate with sales account teams and stakeholders • Visit field team sites and customers regularly • Integrate technical knowledge and business understanding to create customer solutions • Directly manage site team personnel across multiple field sites, typically 1–6 sites and 10–25 people • Recruit and support development of direct staff • Coach and lead assigned technical staff • Manage one-on-one feedback, performance reviews, payroll, time-off approvals, promotion nomination packages, and related administration • Forecast headcount needs over the current and 6–12-month outlook based on site revenue and budget • Onboard new team members on HPE IT, payroll, benefits, leave, and general needs

🎯 Requirements

• Bachelor's degree preferred or equivalent experience • Five to ten years of related experience in customer support in a technical environment • Proven managerial abilities • 3–10 years of small to medium team (3–25 people) team lead experience as HPC Field Team Lead or similar • Experience in a dynamic environment and adaptability to change • Receptiveness to constructive feedback • Ability to build 360-degree relationships and communicate with peers, junior staff, leaders, and customers • Approximately 35% travel • Ability to work remotely/primarily from home

🏖️ Benefits

• Comprehensive benefits supporting physical, financial, and emotional wellbeing • Personal and professional development programs • Flexible work and personal needs management • Inclusive workplace • Employee benefits for US employees