Patient Care Advocate, Part-time

🔥 5 minutes ago

🏄 California, Colorado, +7 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $30 - $33 / hour

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

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Hey Jane

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

⚕️ Healthcare Insurance

💰 $6.1M Venture Round on 2022-10

Healthcare Insurance

Hey Jane is a virtual healthcare service provider specializing in reproductive and sexual health care. The company offers a range of services including medication abortion, emergency contraception, and treatments for UTIs, yeast infections, bacterial vaginosis, and herpes, all accessible through a virtual platform. Hey Jane provides discreet, judgment-free care with fast and affordable access to medication and expert support. They operate across several states in the U. S. , allowing patients to consult with providers online and get prescriptions delivered directly to their pharmacy or via mail. Their mission is to make reproductive health care more accessible and compassionate, ensuring privacy and support throughout the treatment process.

📋 Description

• Answering patient questions related to treatment, logistics, and next steps • Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination • Tracking patients through their care journey and ensuring timely follow-up • Checking, documenting, and reporting insurance eligibility information • Maintaining accurate documentation within the EMR while adhering to HIPAA and privacy standards • Balancing multiple priorities while staying grounded, communicative, and reliable to both patients and teammates • This role requires a high level of accuracy and follow-through.

🎯 Requirements

• Healthcare background (MA, PCA, CNA, or similar clinical or patient-facing role) with 1+ years of experience in abortion care • Comfort working across both in-clinic and remote environments • Strong communication, organization, and problem-solving skills • Strong triage skills, with the ability to make sound decisions in real time • Exceptional communication skills, with the ability to deliver clear, empathetic guidance to patients in moments of stress or uncertainty • Skilled at using online tools and technology to deliver care and communicate with patients • Comfort in supporting patients with sensitive health issues, such as abortion and birth control • Ability to navigate protocols, regulatory requirements, and organizational policies related to patient care and documentation • Experience providing trauma-informed care, demonstrated through the ability to slow down, adjust tone, and meet patients with steadiness and respect during moments of crisis • Eager to engage in constant process improvement to help refine tools and operations for improved care delivery • Strong ability to prioritize competing tasks, manage time thoughtfully, and communicate proactively with teammates about progress, changes, and follow-through

🏖️ Benefits

• Flexible work arrangements • Remote work options