Client Experience Coordinator

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🕒 January 5

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HeyDelegate

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

🎯 Recruiter

B2B • Recruitment

HeyDelegate is a Kenya-based virtual staffing company that connects businesses with part-time and full-time remote team members, including virtual executive assistants, bookkeepers, social media managers, CRM/data entry specialists, IT helpdesk staff, e-commerce operations support, and customer service agents. They provide managed talent with performance management, training, onboarding, and quality assurance, enabling fast hires (as little as five days) on a transparent monthly subscription model. HeyDelegate emphasizes impact by creating employment opportunities in Kenya while delivering scalable administrative and operational support for businesses.

📋 Description

• Serve as a trusted point of contact for assigned clients, providing timely, professional, and personalized support. • Conduct consistent 1:1 client outreach primarily via email, supported by LinkedIn, phone, and text messaging. • Build and maintain strong professional relationships while proactively identifying opportunities to increase client engagement, satisfaction, and retention. • Partner closely with internal teams to support client programs, community initiatives, and ongoing account needs. • Support acquisition and retention efforts by inviting clients to live and digital events using approved templates and messaging. • Drive event registration and attendance by ensuring alignment between client interests and event value. • Execute event-related workflows using established tools and systems, including CRM and event management platforms. • Track client engagement and follow up before and after events to reinforce participation and value. • Research, validate, and maintain accurate contact information for new and existing clients within assigned accounts. • Follow established processes and templates to ensure consistency, accuracy, and data integrity. • Use tools such as ZoomInfo and LinkedIn Sales Navigator to support outreach and account intelligence. • Conduct targeted 1:1 outreach to promote available client benefits and drive increased utilization. • Distribute research materials, event opportunities, complimentary or discounted access, and other value-added resources. • Send timely reminders and targeted communications about upcoming programs, events, and exclusive opportunities. • Maintain accurate and up-to-date client and account records within CRM systems. • Perform data hygiene activities including list audits, deduplication, reporting, and ad-hoc data projects. • Support social media and promotional initiatives that highlight clients, communities, and organizational activities.

🎯 Requirements

• 4+ years of professional experience in stakeholder experience, client engagement, customer success, account management, community management, or a comparable relationship-driven role. • Exceptional written and verbal communication skills, with the ability to engage senior professionals clearly, confidently, and thoughtfully. • Strong organizational and time-management skills, with the ability to manage multiple engagement initiatives and deliver consistently at a high standard. • High attention to detail with a strong commitment to data integrity, quality execution, and process excellence. • Demonstrated comfort leading 1:1 outreach and cultivating long-term professional relationships in a high-touch, service-driven environment. • Ability to quickly learn and effectively leverage CRM, event management, research, and engagement tools to support strategic outreach and account activity. • Collaborative, proactive mindset with the ability to work cross-functionally and contribute to shared engagement and retention goals. • Proven experience engaging senior stakeholders, clients, or executives in a professional, relationship-management capacity. • Experience supporting stakeholder engagement within live or digital events, professional communities, or membership-based organizations. • Clear, confident spoken communication skills, with the ability to hold professional, value-driven conversations with U.S.-based senior executives. • Comfort leading 1:1 outreach and live stakeholder conversations in a client-facing, relationship-oriented environment. • Preferred / Bonus Skills: Experience working with CRM platforms such as Salesforce or similar engagement systems. • Familiarity with research and intelligence tools such as ZoomInfo, LinkedIn Sales Navigator, or equivalent platforms. • Strong proficiency in using AI tools to enhance efficiency, insight generation, and quality of engagement. • Background in professional services, B2B communities, events, or stakeholder-facing operations.

🏖️ Benefits

• Fully remote. • Independent contractor agreement. • Payment schedule: Monthly, upon submission of invoice.