Assistant Manager, Quality Assurance

Job not on LinkedIn

🔥 0 minutes ago

🎰 Nevada – Remote

🎰 Nevada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

💼 Consulting

📣 Marketing

✈️ Travel

💰 Post-IPO Debt on 2024-11

Consulting • Marketing • Travel

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Support the daily operations, training, and development of the Quality Assurance team • Lead, coach, and develop team members through training, performance feedback, and ongoing support • Facilitate onboarding and continuous training on Quality Assurance processes, closing procedures, contract reviews, and customer service standards • Monitor team productivity, quality results, attendance, and scheduling to ensure operational effectiveness • Review contracts and documentation for accuracy, completeness, and compliance with HGV standards • Partner with Sales, Contracts Processing, Owner Services, and other departments to resolve issues and support successful transaction completion • Track operational reports, identify trends, and implement coaching or process improvements as needed • Conduct Quality Assurance closings and support escalated customer concerns when necessary • Serve as a subject matter expert on Quality Assurance procedures, closing requirements, and best practices • Deliver exceptional customer service and operational excellence in accordance with HGV standards of integrity, quality, and service

🎯 Requirements

• Demonstrated leadership, coaching, and employee development experience • Strong training and presentation skills with the ability to facilitate learning for new and existing team members • Knowledge of contract review, quality assurance processes, and operational workflows • Excellent communication, customer service, and problem-solving skills • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment • Proficiency in reporting, performance tracking, and process improvement initiatives • Passion for developing talent and driving team performance • Commitment to delivering exceptional customer experiences • Ability to build strong cross-functional partnerships and influence positive business outcomes • Focus on accuracy, operational excellence, and continuous improvement